Receptionist

Metropolitan Casinos; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading gaming company in Greater London is seeking a Receptionist to provide excellent customer service and assist with player rewards management. This role involves greeting customers and handling queries, requiring strong communication skills and a positive attitude. Candidates must be flexible with their schedule, working nights, weekends, and holidays as needed. The company offers a competitive benefits package including discounts, company sick pay, and a health and wellbeing program.

Benefits

50% off food and beverages

Extensive Rewards platform

Company Sick Pay

Company Pension

Life Assurance

Financial advice services

Employee health and wellbeing services

Qualifications

• Must be aged 18 or above and have the right to work in the UK.
• Experience in customer service or hospitality is preferred.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Meet and greet customers, assisting with any queries.
• Ensure that all customers are dealt with in an efficient and courteous manner.
• Assist customers with player rewards sign-up and engagement.
• Receive and log telephone calls and other communications.

Skills

Customer service skills

Positive attitude

Effective communication

Job description

Who We Are

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high‑end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high‑performance team. On top of our competitive salary, here are some of the benefits we offer:

• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

Main Responsibilities

• Meet and greet customers, assisting with any queries.
• Ensure that all customers are dealt with in an efficient and courteous manner.
• Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey.
• Receiving and logging telephone calls and other communications to the venue.

Service Behaviours

Our Receptionists are expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution‑oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note:

You must be aged 18 or above and have the right to work in the UK

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

Receptionists will spend a large portion of their shift on their feet working directly with the public.