Receptionist

The Axis Academy; Crewe; On-site; GBP 22,000 - 24,000; Full time

Job summary

A local educational institution in Crewe is seeking a Receptionist to manage front-of-house operations and ensure a welcoming environment. The ideal candidate will have strong communication and organizational skills, as well as a commitment to excellent customer service. Responsibilities include handling communications, providing administrative support, and adhering to safeguarding protocols. This is a permanent position offering a salary ranging from £22,188 to £23,162, with the successful candidate expected to start as soon as possible.

Benefits

Small class sizes

Access to training and CPD

Flexible working environment

Free lunch at school

Cycle to work scheme

Education Mutual health support

Perkbox discounts and vouchers

Qualifications

• Experience working in a school or forward-facing office environment.
• High level of accuracy in administrative tasks.
• Understanding of safeguarding and GDPR in a school setting.

Responsibilities

• Provide a professional point of contact at the reception desk.
• Manage communications efficiently and courteously.
• Uphold safeguarding protocols for visitors.

Skills

Customer service

Organizational skills

Communication skills

Proficiency with Microsoft Office

Education

5 GCSEs including Maths and English grade 5 and above

Tools

School MIS systems

Job description

Location: The Axis Academy, Lodgefields Drive, Crewe, Cheshire CW2 8TU, UK

Salary: 22,188 to 23,162

Contract Type: Permanent

Education Phases: Through School;

Application Deadline: Monday, 2nd February 2026

Interview Date: Week commencing 9th February 2026

Expected Working Start Date: As soon as possible

Is a Shared Job: No

About us

Thankyou for your interest in the position of our Receptionist at The Axis Academy. Our school is part of a trust with a clear vision of transforming lives and we are committed to making a positive impact on every student we serve.

Here at the Axis Academy, we pride ourselves on our unique approach encapsulated in our school motto: ‘We do things differently here!’. This reflects our dedication to innovation and excellence in everything that we do.

Our trust values are at the heart of everything:

Child-Centred:

We prioritise the needs and well‑being of our students in all our decisions and actions.

Adaptive and Sensitive to Need:

We are flexible and responsive to the diverse needs of our school community, ensuring that every student receives the support they require.

Authentic in Our Relationships:

We build genuine, trusting relationships with our students, their families, and our colleagues, fostering a supportive and inclusive environment.

Receptionist role overview

As our Receptionist, you will be the welcoming face and first point of contact for our school community. You will manage front‑of‑house operations, ensure safeguarding protocols for visitors, handle communications and support the smooth running of daily administrative tasks.

We are looking for a professional, organised and compassionate individual who shares our commitment to transforming lives and upholding our trust values. If you are passionate about excellent customer service and efficient administration in a dynamic environment, we would love to hear from you.

Your working hours will be 8.00 am to 4.00 pm Monday to Thursday and 8.00 am to 3.30 pm on a Friday, term time only including INSET days.

We recognise that attracting and retaining the highest quality candidates means offering a flexible working environment. We consider a variety of flexible arrangements, including part‑time roles, job‑sharing, flexible start and finish times, and hybrid opportunities where appropriate. By adopting a flexible approach, we empower our staff to bring their best selves to work every day, fostering creativity, commitment, and resilience.

Candidates are encouraged to discuss flexible working from recruitment onwards, in line with the statutory "day one right" principle, and ensuring equal opportunities for all groups of prospective employees.

Thank you for considering this opportunity to join our team. We look forward to receiving your application.

Kind regards,

The Axis Academy Receptionist

Recruitment and Selection Process

You are asked to complete The Axis Academy Application Form online using the link provided.

The deadline for applications is Midday on 2nd February 2026 with interviews week commencing Monday 9th February 2026. We would like the successful candidate to start as soon as possible.

Visits to school are strongly recommended and are available on the following dates and times:

• 9.00 am on Friday 16th January 2026
• 3.00 pm on Tuesday 20th January 2026
• 9.00 am on Monday 26th January 2026
• 12.00 pm on Wednesday 28th January 2026

Please email [e-mail] to confirm your attendance on one of these dates.

If you would like further information, please contact Lisa Lee by email [e-mail] or alternatively telephone: [phone].

Job Description

Reports to: Office Manager

Main Contacts: Visitors, pupils and their parents/carers, Headteacher, school staff, and external services/agencies

Main Purpose of the Role

• Provide a professional, welcoming first point of contact at the reception desk, ensuring excellent customer service for visitors, families, staff and other stakeholders.
• Uphold safeguarding protocols for visitors, including sign‑in/out, issuing badges and verifying identification.
• Manage school communications (telephone, email, post) efficiently and courteously.
• Deliver high‑quality administrative support to enable smooth daily operations.

Key Responsibilities

Front‑of‑House and Communication

• Act as a main point of contact for visitors, staff, pupils, parents, carers, outside agencies and other stakeholders, providing advice, information and assistance where possible by email, telephone, ClassDojo or face‑to‑face.
• Always act professionally.
• Provide a welcoming environment for all stakeholders.
• Maintain a tidy and professional reception area.

Safeguarding and Compliance

• Ensure all visitors comply with safeguarding requirements and site protocols.
• Maintain visitor logs and produce reports as required.
• Always maintain complete confidentiality.
• Be aware of and comply with policies and procedures relating to child protection, safeguarding, health and safety, confidentiality and data protection.

Administration and Records

• Administer school registration procedures in line with statutory requirements and school policies.
• Manage incoming/outgoing mail and deliveries; support ordering and stock control (stationery/consumables).
• Order school lunches and collect payments for lunches.
• Provide administrative support as directed, including maintenance of records, written and electronic, origination of letters, photocopying, scanning, emails and phone calls.
• Maintain and update office documentation including the school prospectus, homeschool agreement, school website, displays and other marketing material.
• Maintain accurate data and records; update systems (e.g., MIS) in line with GDPR.
• Maintain the ClassDojo system.
• Prepare documents, letters and simple reports; minute small meetings where required.

Operational Support

• Support staff with scheduling, room bookings, and staff/visitor communications.
• Provide first‑aid/medical room assistance (training provided), always following appropriate policies.

General

• Attend training sessions and complete training as necessary.
• Respond efficiently and courteously to queries from a wide range of people.
• Ensure the accuracy and confidentiality of information produced and used by the school.
• Use initiative and good time‑management skills to organise workload under the supervision of the line manager.

YouthEngagement Schools Trust is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. Child safety recruitment procedures operate and appointment is subject to satisfactory references, enhanced DBS, qualifications check and all other relevant employment checks.

Benefits

• Very small class sizes
• Fantastic classroom support
• Access to training and CPD including further professional qualifications.
• Specialist training where required
• Cycle to work scheme
• Flexible and supportive approach to work
• Free lunch at school
• Free parking (including charging stations on most sites)
• Education Mutual – private health support: access to a 24/7 GP, free face‑to‑face counselling, physiotherapy, nurse help‑line, prescription service whenever you need it.
• Perkbox – vouchers, discounts and wellbeing.

Desired Criteria

Knowledge and Experience

• Experience of working in a school / forward‑facing office environment.
• Experience of using school MIS systems or similar software packages.
• Knowledge of safeguarding, child protection, GDPR and confidentiality in a school setting.
• Experience of handling enquiries from/dealing with members of the public.
• Good knowledge and understanding of administrative procedures.
• Reception/General administration experience.
• High level of accuracy.
• Good functional literacy and numeracy skills.
• Excellent oral, written and digital communication skills; professional telephone manner.

Education and Training

• Evidence of continuing professional development.
• Good standard of general education to include 5 GCSE’s (including Maths and English grade 5 and above).
• Willingness to undertake training and development as needed.

Skills

• Friendly, patient and approachable demeanor.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and willingness to learn school systems.
• Strong organisational skills with an ability to prioritise and multitask in a busy environment.
• Self‑motivated and organised, ability to work calmly under pressure and have a personal drive to meet deadlines with accuracy.
• To use tact and diplomacy in relationships with all members of our school community.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Passion to undertake all tasks to the very best of one's ability.
• Flexible and adaptive.
• Will seek advice and support when necessary.
• Open‑minded and receptive to new ideas.
• Commitment to inclusive practice and equality of opportunity.