Receptionist

Rodericks Dental Limited; Buckingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A dental practice in Buckingham is seeking a Receptionist to join their team. The role emphasizes exceptional customer service and managing patient interactions both in person and over the phone. Responsibilities include managing schedules, liaising with other organizations, and ensuring excellent care for patients. Ideal candidates will have strong communication skills and a keen attention to detail. This position offers a tiered salary and various perks, including additional annual leave for birthdays.

Benefits

Tiered salary based on experience

Retail discounts via app

Increasing annual leave with service

Extra day of annual leave for birthdays

Comprehensive training courses

Refer a friend scheme

Qualifications

• Ability to build rapport and provide high customer service.
• Passion for dental treatment options to become an expert.
• Strong attention to detail and ability to follow processes.

Responsibilities

• Provide exceptional patient journeys both in person and over the phone.
• Manage diaries and fill time correctly.
• Complete forms for NHS and private schemes within specified times.
• Liaise with dental laboratories, supply companies, and other organizations.
• Take payments and manage outstanding patient debt.

Skills

Customer service

Rapport building

Attention to detail

IT skills

Team player

Resilience

Job description

Receptionist Buckingham House Dental Practice

7 Highstreet Buckingham, MK18 1NT

Practice Open Monday-Saturday

Detail days and hours

• Tiered salary based on experience and skills
• Retail discounts and deals through our easy-to-use app
• Annual leave that increases with length of service
• Extra day of annual leave for your Birthday!
• Comprehensive training (including online and in person courses)
• Refer a friend scheme

As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.

You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.

Key responsibilities

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and making sure that the time is filled correctly
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations

Key skills and experience

• Ability to easily build rapport, and work to a high level of customer service
• Ability and passion to build your knowledge of treatment options within the dental sector—becoming an expert on what your practice has to offer!
• Passionate about driving the success of the practice by seizing opportunities
• Able to follow processes and work in a structured and organised way
• Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
• IT skills with the ability to learn SOE software
• Positive nature—Able to show resilience and always work in a composed manner
• Strong attention to detail
• An excellent team player

If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.