Receptionist

PIG Hotel Group; Bath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular hotel group in Bath is seeking a customer-focused Receptionist to be the first contact for guests at the front desk. Responsibilities include welcoming guests, managing communication, and ensuring a high standard of service. Candidates should possess excellent customer service skills and attention to detail, with a full driving licence. Benefits include staff stays, discounts, and a range of development courses. Join an inspiring and inclusive workplace dedicated to your growth.

Benefits

Free B&B staff stays

35% discount on food, beverages & treatments

Annual holiday increase up to 33 days

Take home goods at cost price

Free access to on-demand GP, Physiotherapy, and counselling services

Learning & development courses

Anniversary vouchers for dinner with wine for 2

Qualifications

• Full driving licence is required.
• Experience in a similar role is beneficial but not essential.

Responsibilities

• Serve as the first point of contact for hotel guests.
• Manage incoming calls, emails, and communication with departments.
• Ensure high standards of service.

Skills

Customer service skills

Attention to detail

Communication skills

Tools

Opera Fidelio

Job description

Location: THE PIG-near Bath, Bath, BS39 4NS

Salary: OTE £13.26 per hour, including tronc

Hours: 35 hours per week, over 5 days

Requirements: Full driving licence.

We are currently looking for a customer focused Receptionist to join our front of house team.

The front desk at THE PIG is essentially the hub of the hotel, being the first and last face our restaurant and hotel guests see. First impressions are everything and we want our guests to have the best first impression possible.

As Receptionist you will be a first point of contact for our hotel guests. We are looking for someone who loves to make guests smile every day and has high standards of service and great attention to detail.

Communication is key, as you will be required to answer incoming calls, respond to emails, and maintain constant channels of communication with all departments in the hotel.

Experience within a similar role and knowledge of Opera Fidelio is beneficial but not essential as full training will be provided.

We are dedicated to making THE PIGs an inspiring, exciting, and fun place to work and in return for your hard work you can expect something a little different:

• Staff stays – free B&B.
• 35% discount on food, beverages & treatments.
• Annual holiday increase (up to 33 days)
• Take home goods – cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Anniversary vouchers – dinner with wine for 2.

To view our full range of perks, visit our ‘What we can do for you’ section on our career’s webpage: jobs.thepighotel.com

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.