Reception Supervisor

BOXPARK; Greater London; On-site; GBP 36,000 - 40,000; Full time

Job summary

A prestigious hotel group in Greater London is seeking a charismatic Reception Supervisor to ensure guests receive exceptional service and support the front office team. Candidates should have supervisory experience in hospitality, a passion for customer service, and impeccable presentation skills. The role offers a competitive hourly rate, financial wellness app access, and multiple employee benefits including health plans and discounts. Join a vibrant team dedicated to creating memorable experiences for guests.

Benefits

Competitive hourly rate

Access to financial wellness app

Health cash plan

Discounted gym membership

Complimentary meals on shift

Flexible scheduling

Ongoing training

Qualifications

• Previous experience in a supervisory role within the hospitality industry.
• Genuine passion for delivering exceptional customer service.
• Impeccable presentation and a welcoming demeanor.

Responsibilities

• Deliver exceptional service to our guests, making each stay unforgettable.
• Support and supervise the front office team.
• Manage front office operations efficiently.

Skills

Exceptional customer service

Team supervision

Strong communication skills

Attention to detail

Positive attitude

Job description

Are you ready to step into a vibrant and dynamic role at one of London's most celebrated hotel groups? Firmdale Hotels, renowned for its distinctive design and exceptional service, is seeking a dedicated and charismatic Reception Supervisor to join our prestigious Covent Garden Hotel.

Firmdale Hotels is a collection of eleven award‑winning hotels in London and New York, each uniquely designed and offering an unparalleled guest experience. Our commitment to excellence and innovation has earned us a loyal clientele and numerous accolades. We pride ourselves on fostering a supportive and inclusive work environment where creativity and passion are valued.

As a Reception Supervisor, you will play a pivotal role in ensuring our guests receive an inspirational and memorable experience. You will lead and support our front office team, ensuring that every interaction with guests is delivered with warmth, confidence, and impeccable presentation.

Responsibilities

• Deliver exceptional service to our guests, making each stay unforgettable.
• Support and supervise the front office team, fostering a collaborative and motivated environment.
• Maintain high standards in guest services and presentation, ensuring every detail is perfect.
• Manage front office operations efficiently, ensuring smooth and seamless guest experiences.
• Engage with guests and team members confidently, resolving any issues with professionalism and care.

What you Need

• A keen willingness to work as part of a cohesive team.
• Previous experience in a supervisory role within the hospitality industry.
• A genuine passion for delivering exceptional customer service.
• Impeccable presentation and a welcoming demeanour.
• A passion for maintaining high standards and a meticulous eye for detail.
• A positive attitude and enthusiasm for the hospitality industry.

What We Offer

• Competitive hourly rate of £17.00 - £19.00 (£36,000 - £40,000 p.a.) inclusive of service charge.
• Access to Wagestream, our financial well‑being app. Stream your accrued earnings before payday, benefit from everyday savings and real‑time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle‑to‑work scheme and annual long‑service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• And much more!!

Why join Firmdale Hotels

Firmdale Hotels is an international, award‑winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World‑renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners of The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award 2025
• Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/awards-accolades/

If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.