Reception & Café Assistant

Freedom Leisure Limited; Bridgwater; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading charitable leisure trust in Bridgwater is looking for customer service staff to help create welcoming experiences in leisure facilities. Responsibilities include welcoming visitors, managing bookings, and providing café services. Ideal candidates are passionate about customer service and can multitask in a busy environment. Flexible hours offered, along with training and potential career growth opportunities. Join a committed team focused on improving community health and fitness.

Benefits

Flexible working hours

Training and development

Paid annual leave

Discounted Staff Membership

Potential permanent work opportunities

Qualifications

• Passionate about delivering outstanding customer service.
• Comfortable using till systems and handling cash/card payments.
• Proactive, flexible and reliable team player.

Responsibilities

• Welcome all visitors with a smile.
• Handle enquiries, bookings and memberships.
• Prepare and serve hot and cold drinks.
• Support the delivery of events and activities.

Skills

Outstanding customer service

Cash handling

Multitasking

Team player

Job description

Join the Energy at Freedom Leisure - Do Good Feel Good!

At Freedom Leisure, we're all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it's our people who make the difference.

As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We're all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.

If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started - we'll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day‑to‑day and making people feel good.

We're proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

Key Responsibilities

Customer Service & Reception

• Welcome all visitors with a smile in a friendly and professional manner
• Handle enquiries, bookings and memberships face‑to‑face, online and by phone
• Accurately operate booking, till and membership systems
• Provide up‑to‑date information on centre facilities, classes and promotions
• Maintain a tidy, inviting reception area and ensure high standards of presentation

Café & Retail Service

• Prepare and serve hot and cold drinks, including barista‑style coffee
• Offer a range of light snacks and pre‑packaged food items
• Always ensure compliance with food hygiene and health & safety standards
• Replenish café stock and vending machines as required
• Keep café spaces clean, well‑organised and customer friendly

Teamwork & Operational Support

• Work as part of a collaborative, multi‑skilled team
• Support the delivery of events and activities within the centre
• Follow Freedom Leisure's policies on safeguarding, health & safety and customer care
• Participate in relevant training and ongoing professional development

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours

Casual hours as and when required.

Requirements

• Passionate about delivering outstanding customer service
• Comfortable using till systems and handling cash/card payments
• Barista experience is desirable but training can be provided
• Able to multitask and remain calm in a busy environment
• A proactive, flexible and reliable team player

Desirable Skills & Experience

• Previous experience in a customer‑facing role in leisure, fitness or community service settings
• Hospitality or Retail experience delivering customer excellence

Benefits

• Flexible working hours
• Training and development provided
• Paid annual leave
• Fun and busy environment
• Discounted Staff Membership
• Potential permanent work opportunities
• Opportunities to build an exciting career
• Rewarding role supporting health & fitness in the community

Closing date: 23rd January 2026

Salary: up to £12.21 per hour

Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and we expect all staff and volunteers to share this commitment.