Railway Platform & Gateline Customer Assistant

Govia Thameslink Railway; Lewes; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading transport service provider in Lewes is looking for Gateline and Platform Assistants to deliver exceptional customer service and ensure passenger safety. You will provide information, maintain a welcoming environment, and promote company services. Candidates must live locally to fulfill shift requirements and be prepared for various working hours, including weekends. The role offers a varied schedule, comprehensive training, and great benefits including free travel and a final salary pension.

Benefits

Free travel on our network

Privilege rate Oyster card

Up to 75% off travel on other TOCs

Final salary pension

Qualifications

• Passion for delivering outstanding customer service.
• Experience in managing customers effectively in challenging environments.
• Live in local area to ensure reliable transportation.

Responsibilities

• Provide high-standard advice and service to customers.
• Ensure a safe and attractive station environment.
• Promote relevant marketing and useful information.
• Comply with safety procedures for train and station operations.

Skills

Customer service excellence

Effective communication

Proactive customer approach

Ability to manage customers in difficult situations

Job description

A leading transport service provider in Lewes is looking for Gateline and Platform Assistants to deliver exceptional customer service and ensure passenger safety. You will provide information, maintain a welcoming environment, and promote company services. Candidates must live locally to fulfill shift requirements and be prepared for various working hours, including weekends. The role offers a varied schedule, comprehensive training, and great benefits including free travel and a final salary pension.