Rail IT Field Technician – Onsite & Remote Support

Colas Rail Ltd; Rugby; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading rail infrastructure firm in Rugby is looking for a skilled IT Support Technician to ensure seamless functioning of their IT systems. You will resolve incidents and service requests, providing remote and on-site support across various sites in the UK. The ideal candidate has substantial experience in IT systems support, including knowledge of Active Directory, MDM solutions, and networking principles. This role also entails fostering an inclusive workplace culture. Competitive salary and opportunities for career growth are provided.

Benefits

Competitive Salary

26 days Annual Leave

Industry leading Life Assurance

Healthcare Cash Plan

Wellbeing Employee Assistant Programme

Pension Scheme

Qualifications

• Ability to work independently and use initiative.
• Experience in supporting cloud and SAAS based IT systems.
• Knowledge of MDM solutions such as Airwatch, Intune.
• Experience of resolving network issues and understanding of TCP/IP.

Responsibilities

• Provide support for IT systems and users.
• Resolve incidents and service requests via ServiceNow.
• Conduct regular site visits across the UK as needed.

Skills

IT system support

Incident resolution

Active Directory (AD)

Cloud systems

Network troubleshooting

Documentation skills

Education

Relevant technical certifications

Tools

ServiceNow

VMware

Veeam

PowerApps

Job description

A leading rail infrastructure firm in Rugby is looking for a skilled IT Support Technician to ensure seamless functioning of their IT systems. You will resolve incidents and service requests, providing remote and on-site support across various sites in the UK. The ideal candidate has substantial experience in IT systems support, including knowledge of Active Directory, MDM solutions, and networking principles. This role also entails fostering an inclusive workplace culture. Competitive salary and opportunities for career growth are provided.