Quality & Guest Experience Manager – Luxury Resort

The Cameron House; Balmaha; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury resort in Scotland is seeking a Quality Manager to develop and embed a guest-centered quality culture. The role involves collaborating with teams to implement operational standards and driving continuous improvements across the resort. The ideal candidate will have experience in high-end hospitality, excellent analytical skills, and a passion for leading quality initiatives. Benefits include free meals, pension, discounts, and development opportunities.

Benefits

Free meals when on duty

Pension scheme

Long service awards

Free Leisure Club Membership

On-site discounts

Free parking

Qualifications

• Previous experience in a quality or guest experience role within luxury hospitality.
• Demonstrated analytical skills using guest data for improvements.
• Able to influence change without direct authority.

Responsibilities

• Champion quality and service standards across the resort.
• Use guest feedback to influence leadership decisions.
• Design and manage quality assurance frameworks.

Skills

Analytical skills

Coaching leaders

Excellent communication

Flexibility

Education

Experience in luxury hospitality

Experience with LQA standards

Tools

Medallia

ReviewPro

Job description

A luxury resort in Scotland is seeking a Quality Manager to develop and embed a guest-centered quality culture. The role involves collaborating with teams to implement operational standards and driving continuous improvements across the resort. The ideal candidate will have experience in high-end hospitality, excellent analytical skills, and a passion for leading quality initiatives. Benefits include free meals, pension, discounts, and development opportunities.