Quality Auditor - Bristol/Swindon

Milestones Trust; Bristol; On-site; GBP 38,000; Part time

Job summary

A leading charity organization in Bristol is seeking two Quality Auditors to ensure high standards of care across services. The role involves conducting quality audits, providing constructive feedback, and supporting operational managers. Candidates should have a degree or equivalent along with at least 2 years of relevant management experience. Benefits include flexible working hours, competitive pay, and a generous leave allowance. Join a supportive team dedicated to enhancing quality care standards.

Benefits

34 days Annual Leave Entitlement

Health Cash Plan

Learning and development opportunities

Company pension scheme

Qualifications

• Minimum of 2 years professional experience managing a service.
• Good understanding of CQC’s approach and regulations.
• Experience supporting individuals with learning disabilities or mental health needs.

Responsibilities

• Conduct scheduled quality audits onsite and remotely.
• Review compliance against regulations and best practices.
• Produce detailed reports and present findings to stakeholders.

Skills

Analytical skills

Verbal communication

Written communication

Organizational skills

Time management

IT systems proficiency

Education

Degree level qualification or equivalent

Tools

MS Office

Teams

Incident reporting systems

Electronic audit systems

Job description

Posted Friday 9 January 2026 at 00:00 | Expires Friday 23 January 2026 at 23:59

£37,040 per annum (prorated) + excellent benefits

2 x 18 hours per week

Closing Date: 23 rd January 2026

Click here to view full job profile and person specification

Two exciting opportunities have arisen to join Milestones Trust as Quality Auditors

We have two exciting opportunities to join Milestones Trust as Quality Auditors. This role is key to ensuring we deliver the highest standards of care and support across our services. Acting as a critical friend, you will provide constructive feedback and guidance to help services maintain compliance and continuously improve.

You will be part of a small, supportive team, working closely with operational managers and reporting to the Lead Auditor. The role involves conducting audits and reviews, and reporting findings via constructive, supportive verbal and written feedback to services across all divisions and locations of Milestones Trust. The audits and reviews focus on all aspects of operational processes and support services to be compliant with regulations, guidelines and safe, best practices.

What you will do in the role

• Undertake scheduled quality audits (onsite and remote) across services in Bristol, South Glos., Bath, North Somerset, Swindon, and Wiltshire.
• Review compliance against legislation, regulations, internal policies, and best practice standards.
• Capture and analyse quantitative and qualitative data from multiple sources and systems.
• Produce clear, detailed reports and present findings to key stakeholders.
• Provide guidance to operational managers in developing time-bound improvement plans and monitor progress, offering feedback and advice to support sustainable improvements.
• Gather feedback from the people we support through audits, surveys and observations
• Contribute to the development of quality standards, audit tools, and policies.
• Identify and share areas of excellence and good practice across services
• Attend team meetings and contribute to process and tool improvements that lead to service improvements
• Participate in personal development through supervision, job chats, effective learning and appraisal
• Undertake additional projects related to quality, compliance, and risk (e.g., mock inspections, Time to Shine sessions).
• Travel to services in the Bristol, South Glos, North Somerset, Bath and Swindon areas.

What we’re looking for

• Qualified to degree level or equivalent and have a minimum of 2 years professional experience managing a service (relevant training, education and/or experience may be substituted for certain minimum qualifications).
• A good understanding of CQC’s approach, quality statements and regulations.
• The ability to process information, analyse and triangulate evidence.
• Experience supporting individuals with learning disabilities, mental health needs or dementia.
• Excellent verbal and written communication skills, including delivering sensitive information and managing potential conflict.
• Strong organisational, administrative and time management skills (working to deadlines is imperative).
• Confident in using and learning IT systems (Teams, Incident reporting, MS Office, electronic audit, care plan and eMAR systems).
• A confident and experienced health/social care professional who is committed to raising the bar for and maintaining high quality care. You are forward thinking, professional and truly passionate about care.
• Full driving licence and access to your own transport

What we offer

• A supportive teamwork environment
• Generous annual leave allowance
• The opportunity to work for a charity that is committed to raising the bar of high-quality care

Here at Milestones Trust we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity we are today. That’s why we are committed to rewarding you with a competitive pay and benefits package including:

• 34 days Annual Leave Entitlement (including all recognised public holidays)
• Get paid when you want – Access your money as you earn it and request your earnings before payday using Dayforce Wallet.
• Refer a Friend Scheme earning you up to £750
• Company pension scheme, to help grow your retirement pot
• Generous Occupational Maternity/Paternity pay
• Learning and development opportunities for you to build your career
• Health Cash Plan on completion of probation giving you access to a minimum of £695 cash back for health treatments e.g. Dental, Therapies, Optical, Maternity/Paternity, NHS Prescriptions etc.

We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust.

For an informal discussion about the job role please contact John Rossiter, Lead Auditor or Dru Phillips, Head of Quality and Compliance on 0117 970 9300.

Please note - Internal applications are welcome, and the Quality Auditor role can be combined with other part-time roles. However, applications from staff who wish to continue working in a service for their remaining hours cannot be considered, as this creates restrictions and imbalances in auditor service allocation.

By applying for this role, you acknowledge that your personal data will be processed in accordance with our recruitment guidelines and applicable data protection laws. Please see our Privacy Notice for more details.

Milestones Trust is committed to the safeguarding and welfare of all the individuals that it supports, it expects the same commitment from all employees. If successful at interview an enhanced DBS check will take place. (Formerly CRB) A criminal record is not necessarily a barrier to recruitment. Committed to Equality and Diversity for all. Registered Charity No. 294377.