Quality Assurance Specialist - Hybrid, Green Energy Impact

Ecotricity Limited; United Kingdom; Hybrid; GBP 30,000; Full time

Job summary

A leading green energy company in the UK is looking for a Quality Administrator to enhance customer experiences within their B2B division. The role requires evaluating performance against compliance standards and supporting continuous improvement initiatives. Candidates should possess exceptional attention to detail and strong communication skills, alongside a background in customer service. This is a hybrid position requiring two days in the Stroud office and offers various benefits, including a healthcare plan and flexible holidays.

Benefits

Healthcare plan

Life assurance

Generous pension contribution

Various company discounts

25 days holiday plus bank holidays

Cycle to work scheme

Onsite parking

Qualifications

• Experience in customer service.
• Understanding of the energy industry is desirable.

Responsibilities

• Evaluate agent and process performance against standards.
• Support Team Leaders in delivering feedback.
• Monitor customer service interactions for compliance.
• Document findings and recommendations.

Skills

Exceptional attention to detail

Clear and confident communication (verbal and written)

Analytical mindset

Ability to multitask

Strong grasp of customer service principles

Tools

CRM systems and quality assurance tools

Job description

A leading green energy company in the UK is looking for a Quality Administrator to enhance customer experiences within their B2B division. The role requires evaluating performance against compliance standards and supporting continuous improvement initiatives. Candidates should possess exceptional attention to detail and strong communication skills, alongside a background in customer service. This is a hybrid position requiring two days in the Stroud office and offers various benefits, including a healthcare plan and flexible holidays.