Public Sector User Researcher (GDS) Digital Transformation

IBM; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in the UK is seeking a User Researcher to support digital transformation projects within the public sector. This role involves conducting in-depth user research, ensuring alignment with GDS standards, and collaborating with cross-functional teams to address user needs. Candidates should have a Bachelor's Degree and proven experience in user research, particularly in government or public sector environments. The position offers opportunities for professional growth and a range of employee benefits.

Benefits

Training opportunities

Promotional opportunities

Work-life balance support

Private medical, dental & optical cover

25 days holiday

Qualifications

• Proven experience in user research within a government or public sector context.
• Excellent written and verbal communication skills.
• Ability to manage multiple research projects simultaneously.

Responsibilities

• Conduct comprehensive user research across diverse demographics.
• Design and execute research plans, including surveys and usability tests.
• Analyze research findings to draw actionable insights.
• Collaborate with Service Designers and stakeholders.

Skills

User Research

GDS Compliance

Research Methodologies

Collaboration

Communication

Education

Bachelor's Degree

Tools

SurveyMonkey

Optimal Workshop

UserTesting.com

Excel

R

SPSS

Job description

A leading technology firm in the UK is seeking a User Researcher to support digital transformation projects within the public sector. This role involves conducting in-depth user research, ensuring alignment with GDS standards, and collaborating with cross-functional teams to address user needs. Candidates should have a Bachelor's Degree and proven experience in user research, particularly in government or public sector environments. The position offers opportunities for professional growth and a range of employee benefits.