Property Services Manager

Stoll; City of London; On-site; GBP 50,000; Full time

Job summary

A leading supported housing provider in London is seeking a Property Services Manager to oversee the delivery of property management services for vulnerable veterans. Responsibilities include ensuring high standards in housing schemes and compliance with regulations. The ideal candidate will have extensive property management experience and a passion for supporting ex-Service personnel. The role offers a full-time fixed-term contract with competitive salary and benefits.

Benefits

Healthcare Cash Back Plan

Ride to Work Scheme

Season Ticket Loans

Pension Scheme

Qualifications

• Minimum five years of property management experience.
• Three years of staff management experience.
• Understanding of legal frameworks relating to housing.

Responsibilities

• Manage property services under the Heads of Property.
• Ensure customer-focused delivery of property management services.
• Maintain housing schemes to high standards.

Skills

Property management experience

Staff management

Communication skills

Customer service focus

Knowledge of housing regulations

Job description

Location: Based at Sir Oswald Stoll Mansions, 446 Fulham Road, London SW6 1DT

Location: Fulham, London, with travel across London and to other sites

Contract: 6-month Fixed-Term contract
Job type: Full-time [Monday to Friday – 9 am to 5 pm]
Responsible: Head of Property Services
Salary: £50,000 per year, plus benefits

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The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well‑being for those who have served their country.

Job Purpose

• Responsible to the Heads of Property for providing management of property services.
• Responsible for ensuring the delivery of an excellent customer‑focused property management service to ex‑Service personnel and their dependents, and maintaining high levels of satisfaction.
• Responsible for ensuring that all our housing schemes are maintained at the high standard that our residents reasonably expect of Stoll.
• Responsible for ensuring that health and safety at all of our housing schemes is effectively managed and delivered in line with Stoll’s Health & Safety Management system.
• To monitor and be responsible for ensuring agreed performance outcomes and objectives are achieved. Presenting regular management information and reports on key performance indicators.
• To ensure that this management information is regularly reviewed to ensure that high levels of performance are maintained.
• To ensure that property services comply with best practice, the law, and the regulatory framework and that all relevant policies, procedures, processes and administrative systems are regularly reviewed and updated.
• To manage day‑to‑day property services expenditure in line with the budget.
• To ensure close working with the other teams to ensure that excellent property management also supports Stoll’s charitable mission.
• To ensure that residents are actively engaged and participate in decisions that affect service delivery.

Person Specification

Experience

• Five years of property management experience working for a local authority, housing association or other property management or maintenance setting.
• Three years of experience managing staff.
• Desired but not essential experience/knowledge of the issues facing the ex‑Service community, especially those Veterans with support needs.

Knowledge

• Good knowledge of repairs, voids, maintenance, asset compliance and management.
• Good understanding of the legal framework and regulatory context in which Stoll operates, and an understanding of the role of Local Authorities and Registered Providers in providing housing and property services.
• An understanding of the difference between supported housing and general needs housing, and how this affects the delivery of property management.

Staff Benefits are:

Healthcare Cash Back Plan– provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.

Ride to Work Scheme– providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.

Season Ticket Loans– staff can access an interest‑free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.

Pension – The Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Whilst you can opt out of the pension scheme.

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If you would like to apply, please email your CV and cover letter, outlining how you meet the person specification, to [e-mail].

Job Description/Person Specification is here.

Closing date for applications: Friday, 28th November , 5pm

Stoll strives to be an equal opportunities employer and welcomes applications from all sections of the community. We particularly welcome applications from ex‑Service personnel.

Stoll appointments are subject to an enhanced DBS check.