Property Damage Support Agent

The Sofa Delivery Company; Doncaster; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading delivery service company is seeking a Property Damage Support Agent to provide exceptional customer service in handling claims. In this part-time role based in Doncaster, you will communicate with customers, negotiate resolutions, and work collaboratively with internal and external teams. Ideal candidates will have strong communication skills, a customer-oriented mindset, and the ability to manage multiple cases efficiently. Competitive salary based on experience.

Qualifications

• Proven experience in customer service or claims handling is preferred.
• Ability to remain calm and professional during challenging conversations.
• Experience working with third-party specialists or cross-functional teams is advantageous.

Responsibilities

• Contact customers via phone and email regarding claims.
• Negotiate resolutions for claims, managing customer expectations.
• Collaborate with third-party specialists and maintain a customer-focused approach.

Skills

Strong verbal and written communication skills

Experience in customer service or claims handling

Negotiation and problem-solving abilities

Organisational skills

Building rapport and trust

Job description

# Property Damage Support Agent## Your new role**Your new role**We are looking for a professional, customer-focused Property Damage Support Agent to joinour fast-paced customer service team. In this role, you will be the first point of contact forcustomers regarding claims raised through drivers, delivery centers, or direct reports. You’lluse your communication skills, empathy, and problem-solving abilities to guide customersthrough the claims process, manage expectations, and support resolutions whether or notliability is accepted. If you thrive in a dynamic environment and enjoy building trust throughclear, professional conversations, we’d love to hear from you.**What you'll be doing**● Contact customers via phone and email to discuss claims raised through drivers,delivery centers, or reported directly.● Hold professional, empathetic conversations to gather full claim details and provideclear guidance.● Communicate decisions where liability is not accepted, ensuring calm, clear, andprofessional dialogue.● When liability is accepted, discuss the appropriate resolution—monetary allowanceor repair through a specialist.● Develop an understanding of allowance levels for different types of damage.● Negotiate with customers who may not accept the initial offer, outlining ourobligations and managing expectations.● Work to strict deadlines and service level agreements (SLAs).● Collaborate with third-party specialists, delivery center Management, Retail, andService teams.● Maintain trust, confidentiality, and a business/customer-focused approach at alltimes.● Work a minimum of 2 days per week on-site at our head office in Doncaster● Monday, Tuesday and Wednesday. 9am - 5.30pm . 1 hour dinner. - part time**The role is for you if...**● Strong verbal and written communication skills.● Proven experience in customer service or claims handling (preferred).● Ability to remain calm, professional, and empathetic during challengingconversations.● Confident negotiation and problem-solving abilities.● Comfortable working in a fast-paced environment and managing multiple cases atonce.● Strong organisational skills with the ability to meet deadlines and follow SLAs.● Ability to build rapport and trust with customers and internal stakeholders.● A business-minded approach with a focus on fair outcomes for both the companyand the customer.● Experience working with third-party specialists or cross-functional teams isadvantageous.### Property Damage Support Agent* **Salary** Competitive salary based on skills and experience* **Job Reference** thesofadeliverycompany/TP/113432/2550* **Contract Type** Fixed Term* **Closing Date** 11 February, 2026* **Job Category** In the Warehouse* **Business Unit** Management* **Location** Doncaster, United Kingdom (Incl. Northern Ireland)* **Posted on** 12 January, 2026