Project Surveyor

Paragon Asra Housing Limited; United Kingdom; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A housing association seeks a Project Surveyor to manage relationships with residents and contractors while overseeing planned works projects. The ideal candidate will have experience in construction, strong customer service skills, and familiarity with relevant IT tools. This role is hybrid situated in Surrey or London, and requires engaging with local community groups and ensuring a high standard of service delivery.

Qualifications

• Experience working with local community groups and support agencies.
• Proven ability to resolve complaints using management systems.
• Demonstrated experience in a maintenance department in an RSL.

Responsibilities

• Build strong relationships with residents during projects.
• Oversee contractor coordination and ensure policy adherence.
• Conduct site management and address health and safety concerns.
• Handle communication and feedback from residents and stakeholders.

Skills

Industry experience in construction or repairs

Strong customer service background

Ability to manage contractors and suppliers

Familiarity with Northgate Housing Management

Intermediate IT skills (Word, Excel, MS Outlook)

Education

Professional qualification in a relevant technical discipline

Accredited qualifications by RICS or CIOB

Job description

Overview

Project Surveyor role at PA Housing.

Location: Hybrid - Case House, Surrey or London

Employment type: Permanent

Coverage: In this role you will cover an area within a 15 mile radius from our Case House office.

What you’ll be doing

• Build strong relationships with residents, acting as their main contact throughout planned works projects.
• Consistently deliver high standards of customer service.
• Needs Assessment and Safeguarding: identify and address residents\' needs (mental health, cultural, mobility) before works begin; refer safeguarding concerns to the Tenancy Solutions team for early intervention.
• Community and Partnership: lead community investment and resident involvement with partnering contractors; collaborate with safer neighbourhood teams, external agencies, and other partners to deliver planned works; work with financial inclusion teams to guide residents toward training, education, and employment opportunities.
• Contractor Coordination: work with contractors\' Resident Liaison Officers (RLOs) to ensure consistent service delivery; ensure contractors adhere to PA’s policies and participate in progress meetings.
• Site Management and Safety: conduct regular site visits, address issues with contractors and colleagues, raise health and safety concerns.
• Communication and Feedback: handle communications and complaints; analyse customer feedback to identify trends and improvements.
• Project Communication: oversee all communications from PA and contractors to residents and stakeholders; organize resident meetings; keep staff informed about timelines and access; promote services using digital solutions.

What we’re looking for

• Industry experience in construction or repairs, especially within a maintenance department in an RSL or customer-facing private sector organisation.
• Proven ability to manage contractors and suppliers.
• Strong customer service background with experience resolving complaints and using complaint management systems.
• Experience working with local community groups and external support agencies.
• Proficient in intermediate IT skills (Word, Excel, MS Outlook).
• Familiarity with Northgate Housing Management and Keystone Asset Management systems.
• Professional qualification in a relevant technical discipline, or demonstrable experience to meet role requirements.
• Accredited qualifications by Royal Institution of Chartered Surveyors or Chartered Institute of Building.

Recruitment details

Disclosure and Barring Service: This role requires a standard DBS check. A standard DBS check will show any spent and unspent convictions. Having unspent convictions will not necessarily preclude recruitment; a risk assessment will be conducted if selected. Suitable references will be obtained prior to commencement of employment.

Agencies: We know where you are if we need your support, so please do not contact us.

How to apply: To apply for this role please click on the apply button or email [e-mail]. We reserve the right to close the advert early if we receive a sufficient number of applications.

*This is a non-contractual benefit and may be subject to change.