Project Manager, Platform Delivery

JLL; Bristol; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A global real estate firm in Bristol is seeking a Project Manager for Platform Delivery to lead customer onboarding and ensure timely project deliveries. This role demands strong customer management skills and the ability to coordinate with technical teams. Ideal candidates will have over 5 years of experience in project management, preferably within a SaaS environment, and proficiency in Agile methodologies. A proactive approach and problem-solving skills are essential for smoothing complex project implementations.

Qualifications

• 5+ years project management experience, preferably in SaaS.
• Strong customer-facing skills with proven ability to manage external stakeholders.
• Proficiency in Agile/Scrum methodologies.

Responsibilities

• Lead the delivery of the platform to customers.
• Own the customer onboarding experience.
• Develop and manage project plans that align cross-functional efforts.
• Coordinate technical delivery including customizations and data integrations.

Skills

Project management experience

Customer-facing skills

Problem-solving

Agile/Scrum methodologies

Communication of technical concepts

Tools

Jira

Job description

Project Manager, Platform Delivery page is loaded## Project Manager, Platform Deliveryremote type: On-sitelocations: Bristol, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ483843**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Project Manager – Platform Delivery** **About the Role** You'll lead the end-to-end delivery of our platform to customers, serving as the primary point of contact during onboarding and implementation. This customer-facing role requires you to guide clients through their journey while coordinating internal teams—customer success, engineering, data, and design—to ensure successful, timely delivery. Reporting to the Head of Product & Delivery, you'll balance customer needs with internal execution, turning complex implementations into smooth experiences. **Key Responsibilities** * Own the customer onboarding experience, serving as the external face of delivery and building strong client relationships from kickoff through go-live* Translate customer requirements into actionable plans for engineering and design teams* Develop and manage project plans that align cross-functional efforts and keep implementations on track* Identify risks early and drive solutions before they impact timelines or customer satisfaction* Proactively unblock stalled initiatives by finding creative solutions, escalating when needed, and rallying the right people to keep momentum* Coordinate technical delivery including customizations and data integrations* Establish delivery KPIs and continuously improve processes* Lead status meetings and report progress to senior leadership**Requirements** * Based in Bristol, UK; flexibility for US hours when needed* 5+ years project management experience, preferably in SaaS* Strong customer-facing skills with proven ability to manage external stakeholders and communicate technical concepts clearly* Track record managing complex, cross-functional projects* Proactive problem-solver who takes ownership, doesn't wait for issues to escalate, and finds creative ways around obstacles* Ability to manage multiple concurrent projects and priorities, adapting quickly to shifting resource constraints and team availability* Understanding of software development lifecycles and data engineering* Proficiency in Agile/Scrum methodologies and Jira* Ability to lead through influence across diverse teams**Big Plus** * Experience in commercial real estate (CRE) or property management* Background in accounting or financial systems**Location:**On-site –Bristol, GBRIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. 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Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. 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