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Progress Support Assistant Level 3

Theconstellationtrust

Hessle

Hybrid

GBP 60,000 - 64,000

Full time

Today

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Job summary

A leading non-profit organization in the UK is seeking a Head of Donor Engagement. This new role involves shaping and leading the Donor Engagement team, enhancing donor experiences through strategic initiatives. The ideal candidate will have a strong understanding of donor behaviors, experience in fundraising strategy, and excellent leadership skills. The organization offers a competitive package including flexible working options, substantial pension contributions, and additional perks. This role is expected to have a significant impact on how donors connect with the organization.

Benefits

Substantial pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Gym memberships discounts

Holiday allowance up to 32 days

Flexible working options

Employee assistance programme

Free parking at Trust places

Qualifications

Experience tailoring engagement strategies that have tangible impacts.
Deep knowledge of best-in-class sector examples and innovations.
Proficiency with CRM systems to enhance donor experiences.
Understanding of GDPR and ethical fundraising practices.
Inspiring leadership and strategic vision.
Exceptional communication skills for storytelling.
Experience designing donor engagement programs.

Responsibilities

Lead the Donor Engagement team to enhance donor experiences.
Oversee donor journeys, events, and stewardship initiatives.
Develop engagement strategies using data-driven insights.
Encourage growth and high-quality work within the team.
Align donor engagement with organizational goals.

Skills

Strong understanding of donor behaviours

Experience in fundraising strategy

Proficiency with CRM systems

Knowledge of GDPR and ethical fundraising

Inspiring leadership

Exceptional communication skills

Experience leading donor engagement programmes

Head of Donor Engagement

We’re looking for a Head of Donor Engagement, a new role in the Fundraising Leadership Team, to lead our Donor Engagement team.

In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy.

In this strategic role you’ll shape and influence how donors connect with us, ensuring they feel valued and inspired by the impact of their generosity – bringing a joy to giving.

You’ll lead a team responsible for donor experience, events, stewardship, and impact communications, designing compelling donor journeys, delivering meaningful engagement opportunities and showcasing the difference our supporters make.

Reporting into our Fundraising and Partnerships Director, you’ll join a positive and forward‑thinking fundraising leadership team where collaboration, inclusion and continuous improvement are key.

Salary

Salary: circa £60,762 - £64,000 with potential flexibility based on skills and experience.

What it's like to work here

As this is a national role, there is flexibility on your contractual place of work. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places, with an expectation to be at a National Trust site for 40–60% of your working week.

What you'll be doing

You’ll lead the Donor Engagement team to deliver outstanding experiences that deepen relationships and encourage continued support, overseeing donor journeys, events, stewardship initiatives, and impact reporting, ensuring every interaction reflects our strategic ambitions.

This is a new role in a newly formed team, with real scope to develop it for maximum impact and to create a transformational impact on how we engage with our donors.

Working closely with colleagues across fundraising, communications and marketing you’ll create personalised, segmented and compelling engagement strategies, combining creative storytelling with data‑driven insights so donors see the impact of their support through meaningful experiences and high‑quality reporting.

Through collaborative and inspirational leadership you’ll encourage growth and high‑quality work within your team, while influencing senior stakeholders to align donor engagement with our organisational goals. Your strategic vision will help shape a culture where donors feel emotionally connected and valued.

Who we're looking for

Applications from redeemployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below.

Strong understanding of donor behaviours and motivations, with experience tailoring engagement strategies that have had tangible impact.
Experience in fundraising strategy and impact reporting that inspires continued support, alongside deep knowledge of best‑in‑class sector examples and innovation.
Proficiency with CRM systems and digital tools to enhance donor experiences.
Knowledge of GDPR and ethical fundraising practices across multiple fundraising income areas and audience types.
Inspiring leadership, strategic thinking and vision to align donor engagement with organisational goals and internal stakeholder objectives.
Exceptional communication and storytelling skills to show impact creatively.
Experience leading donor engagement programmes and designing journeys that deepen relationships.

The package

Substantial pension scheme of up to 10% basic salary.
Free entry to National Trust places for you, a guest and your children (under 18).
Season ticket loan.
EV car lease scheme.
Perks at work discounts such as gym memberships, shopping discount codes and cinema discounts.
Holiday allowance up to 32 days related to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible.
Employee assistance programme.
Free parking at most Trust places.

Seniority level