Professional Services Installation Engineer

Applied Intuition Inc.; Cramlington; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading technology services group in the UK is seeking a Professional Services Installation Engineer to deliver client-focused installation projects. The role requires a mix of on-site and remote work, involving tasks like endpoint device installation, Microsoft 365 migrations, and cloud security deployments. Ideal candidates will possess strong communication and troubleshooting skills, a customer service ethic, and experience with Windows/Microsoft 365 and WiFi solutions. This position offers significant growth opportunities in a supportive team environment.

Qualifications

• Full Driving Licence is required.
• Experience in WiFi solutions and firewall is beneficial.
• Understanding of time and job priority management is essential.

Responsibilities

• Implement installation projects for clients both on-site and remotely.
• Deliver new project installations and upgrade projects.
• Produce high quality installation documentation.
• Provide technical assistance and guidance to colleagues.

Skills

Good communication skills

Self-motivated and positive attitude

Time and job priority management skills

Pro-active and enthusiastic team player

Strong troubleshooting skills

Tools

Windows/Microsoft 365

WiFi solutions

Windows Server Infrastructure

Active Directory

Job description

Professional Services Installation Engineer

Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in 100+ companies across the US, UK, Australia, New Zealand, and Canada. Our companies employ over 3,000 team members, each led by their own management team, and provide world-class support to over 12,000 clients.

One of Lyra's operating companies, Trustack, is searching for a hardworking and reliable Professional Services Installation Engineer to join their team.

Job Title: Professional Services Installation Engineer

Reports to: Professional Services Delivery Manager

Division: Professional Services

Location: Hybrid, most days in-office or on-site, and remote when projects allow. Office is located at Cirrus House, 1 Berrymoor Court, Cramlington, Northumberland, NE23 7RZ. Some out of business hours may be required at times due to the nature of project work.

Job Purpose

This role involves implementing installation projects for clients both on-site and remotely as well as providing installation assistance to the Professional Services Consultants when required. The role predominantly covers the North East of England but also may include UK wide services at times. This role provides a great opportunity for the right person to grow their existing skills into a wide area of market leading technologies.

Job Role

The Professional Services Installation Engineer will be operating as part of the Professional Services Team to deliver new project installations and upgrade projects. These projects will mainly be concentrating on endpoint device installation and security strengthening, WiFi surveys and WiFi solution installations, Microsoft 365 tenancy projects including setup, migrations and security enhancement, cloud security deployments and local domain AD project work.

The role involves solution verification from presales, solution planning and implementation and final solution testing before project sign off.

Producing high quality and accurate installation documentation is a key part of the role.

You will have responsibility for successfully delivering projects from start to finish. Understanding when to elevate any issues is also a required attribute.

Working within a team environment you will contribute towards shared learning across the team including providing technical assistance and guidance to colleagues when needed.

The role requires an amount of self-education to supplement any formal training courses provided to ensure your skills are kept as current as possible.

• Good communication skills. This is a client facing role, the successful candidate must have the ability to communicate clear and concise information to people of all levels.
• A self-motivated and positive attitude with a strong customer service ethic is a key requirement for the role.
• Time and job priority management skills are essential.
• A pro‑active and enthusiastic team player, capable of working on own initiative, along with strong planning and organisation skills and thorough attention to detail.
• Demonstrates strong troubleshooting skills resulting in effective problem solving.
• A Full Driving Licence is Required

Experience of implementing and supporting the following:

• Windows/Microsoft 365.
• WiFi solutions (some firewall experience is beneficial)
• Windows Server Infrastructure.
• Active Directory