Product Performance Coordinator

Secure Trust Bank PLC; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider in the UK is seeking a Product Performance Coordinator for a 12-month FTC (Maternity Cover). In this role, you will manage product improvements, enhance digital platforms, and lead marketing campaigns to drive customer engagement. The ideal candidate has strong analytical skills, experience with digital products, and excellent communication abilities.

Qualifications

• Experience working with digital products or customer-facing platforms, ideally in financial services.
• Strong analytical skills with proficiency in Excel and a knack for turning data into clear recommendations.
• Excellent communication and stakeholder management skills.
• A proactive, detail-oriented mindset with the ability to juggle multiple priorities.
• Familiarity with regulated environments and customer journey mapping is a plus.
• Understanding of personal finance products is desirable.

Responsibilities

• Coordinate and manage product improvements and regulatory changes across digital customer touchpoints.
• Support the development and delivery of enhancements to the V12 App and other digital platforms.
• Lead marketing and servicing campaigns to boost app adoption and customer engagement.
• Monitor and report on KPIs across all customer channels, identifying trends and opportunities.
• Translate customer behaviour data into actionable insights that drive innovation.
• Submit business change proposals and support their implementation.
• Collaborate with project managers and business leaders to deliver user-centric solutions.

Skills

Analytical skills

Communication skills

Stakeholder management

Detail-oriented mindset

Tools

Excel

Power BI

SQL

Google Analytics

Figma

Job description

Overview

12 Month FTC (Maternity Cover)

Are you passionate about improving digital experiences and driving customer engagement through data-driven insights? We’re looking for a Product Performance Coordinator to help shape the future of our digital platforms across V12 Retail Finance and V12 Personal Finance.

Responsibilities

• Coordinate and manage product improvements and regulatory changes across digital customer touchpoints.
• Support the development and delivery of enhancements to the V12 App and other digital platforms.
• Lead marketing and servicing campaigns to boost app adoption and customer engagement.
• Monitor and report on KPIs across all customer channels, identifying trends and opportunities.
• Translate customer behaviour data into actionable insights that drive innovation.
• Submit business change proposals and support their implementation.
• Collaborate with project managers and business leaders to deliver user-centric solutions that meet regulatory and business expectations.

Qualifications

• Experience working with digital products or customer-facing platforms, ideally in financial services.
• Strong analytical skills with proficiency in Excel and a knack for turning data into clear recommendations.
• Excellent communication and stakeholder management skills.
• A proactive, detail-oriented mindset with the ability to juggle multiple priorities.
• Familiarity with regulated environments and customer journey mapping is a plus.
• Understanding of personal finance products is desirable.

Tools You’ll Use

• Excel – for data manipulation and performance tracking.
• Power BI – for dashboard creation and KPI visualisation.
• SQL – for querying and extracting data.
• Google Analytics – for monitoring digital engagement.
• Figma – for collaborating on UI/UX design.

Everyone is different. Everyone is valued

As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.