Primary Care - Receptionist / Patient Healthcare Navigator (Permanent)

Omnes Healthcare Ltd; Boston; On-site; GBP 24,000; Part time

Job summary

A healthcare provider in Boston is seeking a part-time Patient Health Care Navigator to join their team. The role involves delivering high-quality administrative services, managing patient communications, and supporting clinical teams. Candidates should have experience in customer service and administrative roles, with strong analytical and teamwork skills. This position offers an opportunity to make a significant impact on patients' lives in a supportive environment. Benefits include holiday time, work-life balance, and training support.

Benefits

25 days holiday plus bank holidays

Excellent work-life balance

Clinical progression support

Full indemnity cover

NHS Discount Support

Employee Assistance Programme

Sick pay and enhanced leave

Life insurance (3x salary)

Qualifications

• Experience in clerical and administrative work is needed.
• Candidates should have strong analytical thinking skills.
• Must be able to work as part of a team.

Responsibilities

• Provide a high-quality administration service.
• Handle inbound and outbound patient calls.
• Support clinical and management teams efficiently.

Skills

Clerical and administrative work

Clear thinking and analytical approach

Teamwork

Customer service experience

Motivated and independent work

Job description

Job Title: Patient Health Care Navigator | Location: Boston | Hours of Work: PartTime, 28.5hrs | Salary: £23809.50 FTE 37.5

We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference.

You will be based in our GP surgery and be responsible for providing a high‑quality and efficient administration service, with inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, and you will be expected to create a friendly and supportive environment for patients and visitors at all times.

You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

This is a great opportunity for someone who really wants to have an impact on people's lives, to join a supportive and patient‑committed team.

Role Requirements

• Experience of clerical and administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently

Who we are

Omnes Healthcare is a growing, forward‑thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.

Our mission is to enhance healthy and happy life years through high‑quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

We live by four core values:

• Caring – Respect and compassion in everything we do
• Inclusive – Empowering diverse voices and teamwork
• Evolving – Driving continuous improvement and innovation
• Ambitious – Striving for high standards and real impact

Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive.

Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.

Benefits – (Benefits apply to employed roles only)

• 25 days holiday plus bank holidays, plus an extra day off for your birthday
• Excellent work‑life balance
• Clinical progression and training cost support
• Full indemnity cover for all work undertaken
• NHS Discount & Support Schemes
• Employee Assistance Programme
• Sick pay, enhanced maternity/paternity leave
• Salary sacrifice schemes (electric car, cycle to work)
• Life insurance (3x salary), healthcare cash plan, charitable giving scheme

Apply today

Apply today to join a patient‑focused, innovative team and make a real difference in dermatology care.