Practice Medical Receptionist

Cambridge Health Alliance; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Cambridge is seeking a Practice Medical Receptionist to join their dynamic PACE team. This role is essential for ensuring a welcoming experience for participants and visitors and involves coordinating appointments, managing communication, and providing exceptional customer service. Ideal candidates should have at least a year of administrative experience in a healthcare setting, possess strong interpersonal skills, and be detail-oriented. Bilingual in Portuguese is highly preferred.

Qualifications

• High School Diploma or GED required; some college preferred.
• Minimum 1 year administrative experience in an outpatient medical setting preferred.
• Strong interpersonal skills and excellent customer service.

Responsibilities

• Serve as the primary point of contact for participants at CHA East Cambridge Care Center.
• Provide exceptional customer service through face-to-face and phone interactions.
• Coordinate participant appointments and manage scheduling using EPIC.

Skills

Customer service orientation

Strong communication skills

Attention to detail

Organizational skills

Interpersonal skills

Bilingual in Portuguese

Education

High School Diploma or GED

Some college preferred

Tools

EPIC electronic health record systems

Job description

Location: CHA East Cambridge Care Center
Work Days: Monday - Friday, 8:30am - 5:00pm
Category: Clerical and Administrative Support
Department: CHA PACE
Job Type: Full time
Work Shift: Day
Hours/Week: 40.00
Union Name: SH Laborers 381

About CHA PACE

Cambridge Health Alliance's Program of All-Inclusive Care for the Elderly (PACE) is a nationally recognized model of care that serves adults aged 55 and older living with chronic medical and/or mental health challenges.

At CHA PACE, our mission is to support our program participants in achieving the highest level of independence within their communities and preventing nursing home placement. Our high-functioning interdisciplinary team supports this goal by providing fully integrated medical and behavioral health services, community resources, and home-based care in a collaborative and supportive environment.

Position Summary

We are currently seeking a Practice Medical Receptionist to join our dynamic and compassionate PACE team at the CHA East Cambridge Care Center. This front-facing role is crucial to the success of our program, acting as the first point of contact for participants and visitors, as well as ensuring a welcoming and organized outpatient experience. The ideal candidate will be customer service-oriented, highly organized, and a strong communicator who thrives in a fast-paced healthcare setting. This individual will facilitate effective communication among our health providers and participants, as well as serve as a link between other CHA departments, outside service agencies, and consulting providers.

Key Responsibilities

• Serve as the primary point of contact for participants, families, and visitors to the PACE Department at CHA East Cambridge Care Center.
• Provide exceptional customer service through face-to-face and phone interactions.
• Coordinate participant appointments and manage scheduling using EPIC.
• Support providers and interdisciplinary team members with administrative and clerical tasks.
• Ensure accurate communication between internal departments and external partners.
• Maintain confidentiality and uphold the dignity of participants in all interactions.

Qualifications

• High School Diploma or GED required; some college preferred.
• Minimum 1 year administrative experience, preferably in an outpatient medical setting.
• Strong interpersonal skills with excellent customer service and telephone etiquette.
• Excellent attention to detail and organizational skills.
• Ability to work both independently and as part of a team.
• Bilingual in Portuguese highly preferred.
• Knowledge of medical terminology and experience with EPIC electronic health record systems preferred.

Please note that the final offer may vary within the listed pay range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.