Poker Supervisor

Rank Group; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading gaming operator in Glasgow is seeking an experienced Poker Supervisor to lead poker operations and ensure that games run smoothly and fairly. The ideal candidate will have strong leadership skills, a solid background in poker supervision, and the ability to resolve disputes while maintaining compliance. This role requires flexibility to work in a 24/7 casino environment and a passion for delivering exceptional customer service.

Qualifications

• Strong background in poker or table games supervision.
• Ability to work well under pressure.
• Experience in maintaining compliance and resolving disputes.

Responsibilities

• Oversee poker operations and guide dealers.
• Ensure games run smoothly and in line with regulations.
• Deliver exceptional guest experiences.

Skills

Leadership

Communication

Attention to Detail

Customer Service

Education

Valid Personal Functional Licence (PFL)

Job description

Job Description

Are you a natural leader with a passion for poker?

We’re looking for someone who thrives in a fast‑paced, high‑energy environment to take charge of our poker operations.

We’re looking for a confident and experienced Poker Supervisor to bring energy, leadership, and precision to our card room. In this role, you’ll oversee poker operations, support and guide dealers, and ensure every game runs smoothly, fairly, and in line with regulations.

You’ll be the central figure of poker operations - resolving disputes, maintaining compliance, and delivering an exceptional guest experience every time.

Qualifications

To be successful, you’ll need a solid background in poker or table games supervision, strong leadership and communication skills, and a cool head under pressure.

A keen eye for detail and a passion for customer service are essential.

Ideally, you’ll hold a valid Personal Functional Licence (PFL) and have a strong understanding of gaming compliance and procedures.

Additional Information

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.