Platform Software Engineer (Must be in UK) London, United Kingdom

Mesh-AI Limited; City of London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A technology company is looking for a Platform Software Engineer in London, UK, to develop scalable cloud infrastructure. The ideal candidate has extensive experience in software engineering and cloud management, especially with AWS and Azure. This role offers significant benefits including flexible working arrangements and employee share options.

Benefits

Participation in employee share options plan

Flexible working from home policy

Annual learning and development allowance

Private healthcare and dental cover

Qualifications

• 5 years of relevant professional experience in software engineering.
• Hands-on experience managing a cloud production environment.
• Infrastructure as Code (IaC) experience.

Responsibilities

• Deliver production-ready, reliable cloud infrastructure.
• Automate cloud operations using infrastructure as code.
• Monitor and optimize cloud resources for cost efficiency.

Skills

Strong Python programming

Experience with Kubernetes

CI/CD and release management

Education

Bachelor’s or Master’s in Computer Science, Engineering, or related field

Tools

Terraform

AWS

Azure

Job description

Overview

Platform Software Engineer (Must be in UK) – London, United Kingdom

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

Responsibilities

• Delivering production-ready, reliable, and scalable infrastructure on time
• Improving developer experience and define technical standards for the entire company
• Designing, deploying, and managing scalable, secure, and resilient cloud infrastructure on AWS and Azure
• Collaborating with engineering and security teams to define cloud architecture and implement best practices
• Automating cloud operations with infrastructure as code using tools such as Terraform
• Monitoring cloud infrastructure performance, identify issues, and implement solutions to ensure high availability and reliability
• Optimising cloud resources for cost-efficiency while maintaining performance and security standards
• Engaging in incident response and troubleshooting efforts for cloud-related issues
• Staying up-to-date with the latest cloud technologies and trends, and providing recommendations for continuous improvement

Qualifications

• 5 years of relevant professional experience - preferably coming from a software engineering background
• Strong Python programming
• Experience with Kubernetes in production and containerisation
• Proven experience with CI/CD and release management – Azure DevOps or GitHub Actions preferable
• Hands-on experience managing a cloud production environment in AWS or Azure
• Infrastructure as Code (IaC) experience using Terraform
• Bachelor’s degree or Master’s in Computer Science, Engineering, a relevant technical field or equivalent practical experience

Preferred Requirements

• Familiarity with ArgoCD and GitOps practices for continuous deployment
• Experience with Agile methodologies, such as scrum, kanban, and sprints
• A love of learning and enjoyment in trying new things
• Enjoys technical challenges and wants to contribute directly to solutions

Compensation and Benefits

We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business.

• 💰 Participation in the company’s employee share options plan
• 🏡 Flexible working from home policy
• 🌎 Work from outside of the UK for up to 6 months each year
• 🫂 TELUS Health EAP 24/7 – confidential, judgment-free support for work, health, or life challenges
• 📚 Annual learning and development allowance
• 🏡 One-off WFH allowance upon joining (e.g., headphones or desk chair)
• 👨👩👧 Company-funded fertility and family-forming programmes
• 🏥 Private healthcare and dental cover, gym discounts, and access to mental health programs

Equal Opportunity

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

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