Platform Software Engineer (Must be in UK)

Voice AI Space; City of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading voice AI company in London is seeking a skilled Cloud Infrastructure Engineer to deliver scalable and reliable cloud infrastructure. The ideal candidate has over 5 years of experience in software engineering, strong Python programming skills, and expertise in managing cloud environments on AWS and Azure. You will work collaboratively with engineering teams to implement best practices and ensure high availability. This role offers flexible work options and various employee benefits.

Benefits

Participation in the company’s employee share options plan

25 days holiday plus bank holidays

Flexible working from home policy

Work from outside of the UK for up to 6 months

Annual learning and development allowance

Private healthcare and dental cover

Qualifications

• 5 years of relevant professional experience, ideally from a software engineering background.
• Hands-on experience managing cloud production environments.
• Proven experience with CI/CD, preferably with Azure DevOps or GitHub Actions.

Responsibilities

• Deliver production-ready, reliable, and scalable infrastructure.
• Design, deploy, and manage cloud infrastructure on AWS and Azure.
• Automate cloud operations with infrastructure as code.

Skills

Strong Python programming

Kubernetes in production

CI/CD and release management

Infrastructure as Code using Terraform

Education

Bachelor’s or Master’s in Computer Science or Engineering

Tools

AWS

Azure

Terraform

Job description

Overview

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants enable businesses to deliver outstanding customer service that rivals human agents. Our customers, including leading brands, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into daily workflows.

Responsibilities

• Deliver production-ready, reliable, and scalable infrastructure on time
• Improve developer experience and define technical standards for the entire company
• Design, deploy, and manage scalable, secure, and resilient cloud infrastructure on AWS and Azure
• Collaborate with engineering and security teams to define cloud architecture and implement best practices
• Automate cloud operations with infrastructure as code using tools such as Terraform
• Monitor cloud infrastructure performance, identify issues, and implement solutions to ensure high availability and reliability
• Optimise cloud resources for cost-efficiency while maintaining performance and security standards
• Engage in incident response and troubleshooting efforts for cloud-related issues
• Stay up-to-date with the latest cloud technologies and trends, and provide recommendations for continuous improvement

Minimum Requirements

• 5 years of relevant professional experience - preferably from a software engineering background
• Strong Python programming
• Experience with Kubernetes in production and containerisation
• Proven experience with CI/CD and release management - Azure DevOps or GitHub Actions preferable
• Hands-on experience managing a cloud production environment in AWS or Azure
• Infrastructure as Code (IaC) experience using Terraform
• Bachelor’s degree or Master’s in Computer Science, Engineering, a relevant technical field or equivalent practical experience

Preferred Requirements

• Proficiency in one of the following programming languages - Go, TypeScript/JavaScript
• Familiarity with ArgoCD and GitOps practices for continuous deployment
• Experience with Agile methodologies, such as scrum, kanban, and sprints
• A love of learning and enjoyment in trying new things
• Enjoys technical challenges and wants to contribute directly to solutions

Benefits

• 💰 Participation in the company’s employee share options plan
• 🏝 25 days holiday, plus bank holidays
• 🏡 Flexible working from home policy
• 🌎 Work from outside of the UK for up to 6 months each year
• 🫂 TELUS Health EAP 24/7 - offers confidential support for work, health, or life challenges
• 🧡 Enhanced parental leave
• 🚲 Bike2Work scheme
• 📚 Annual learning and development allowance
• 🏡 One-off WFH allowance at joining to support comfort and focus
• Company-funded fertility and family-forming programmes
• Menopause care programme with Maven
• Private healthcare and dental cover, discounts on gym memberships and relaxation apps, and access to mental health programs

Values

At PolyAI, we take pride in our values and believe that a strong culture leads to meaningful work and lasting impact. Our core values are:

• Only the best We expect the best from our people, hire accordingly, and nurture this drive for excellence.
• Ownership We care deeply about what we do. We take ownership of initiatives, decisions and outcomes.
• Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
• Bias for action Our world moves quickly and so do we. We take calculated risks and deliver impact fast.
• Disagree and commit We are all working toward the same goal. If we don’t agree, we work to understand and, when a decision is made, we commit and give it our all.
• Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

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