Planned Works Coordinator

Inside Housing Management; Bedford; On-site; GBP 28,000; Full time

Job summary

A housing management company based in Bedford is seeking a Planned Works Coordinator to oversee administration and coordination for their In-House Maintenance Service. Successful candidates will demonstrate excellent customer service skills, organized approaches to tasks, and a commitment to health and safety standards. This full-time permanent position offers a competitive salary and a range of employee benefits including professional development opportunities and a pension scheme.

Benefits

Competitive Salary

Cycle to Work Scheme

Retail Discounts

28 Days Annual Leave + Bank Holidays

Professional Development Opportunities

Private Health Care

Employee Assistance Programme

Generous Pension Scheme

Qualifications

• Experience working to tight timeframes and planning.
• Ability to write straightforward reports and updates.
• Knowledge of construction/property maintenance is desirable.

Responsibilities

• Manage the Planned Works inbox and CRM cases.
• Schedule jobs and coordinate access permits for contractors.
• Support resolution of service concerns and complaints.
• Embed health, safety, environmental, and quality standards.

Skills

Excellent customer service skills

Strong IT skills

Clear communication

Organised approach

Negotiation skills

Job description

Planned Works Coordinator

£27, 436.30 per annum

Bedford

Full Time

Permanent

This role is based in the office Monday to Friday 9am - 5pm

Make a tangible difference to customers across our In-House Maintenance Service (IHMS) Team

We’re looking for a proactive, organisedPlanned Works Coordinatorto provide day-to-day administration and coordination support to our IHMS Planned Works team. You’ll be the first point of contact for queries, keep cases moving, and help us deliver a right-first-time, solutions-based service for our customers.

As a Planned Works Coordinator, you will be:

• Owning the Planned Works inbox and CRM cases — responding within agreed timescales, triaging enquiries to the right colleagues, and keeping customers and suppliers updated.
• Scheduling— raising and scheduling jobs in Total Mobile and coordinating access permits for external contractors.
• Customer experience— Supporting the resolution of service concerns and complaints to achieve positive outcomes, with empathy and clear communication throughout.
• SHEQ championing— helping embed health, safety, environmental and quality standards; keeping training records/skills matrices updated and supporting audits.
• Team support— assisting the Planned Works management team with varied tasks to keep the service running smoothly.
• Compliance— adhering to standing orders, financial regulations, GDPR and mandatory training requirements.

What We’re Looking for as a Planned Works Coordinator:

Essential

• Excellent customer service skills with a commitment to equality, diversity and inclusion.
• Clear, concise communication and the ability to write straightforward reports/updates.
• A highly organised, adaptable approach; able to take ownership and see issues through.
• Confidence to negotiate and influence, including during difficult conversations.
• Experience working to tight timeframes, planning around logistical constraints.
• Strong IT skills (Microsoft 365 and planning/scheduling tools).

Desirable

knowledge of our operational geography; construction/property maintenance; landlord repair obligations; NHF Schedule of Rates; and health & safety in a maintenance context.

Why Join Us?

At bpha, our values are at the heart of everything we do:

• We take responsibility: We do what we say and are accountable for our actions.
• We show empathy: We respect and listen to every colleague and customer.
• We are better together: We value diversity and achieve more as one team.
• We are ambitious: We strive for excellence and make a positive difference.

Employee Benefits

We believe in rewarding our team with more than just a paycheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development, we offer:

• Competitive Salary
• Cycle to Work Scheme
• Retail Discounts
• 28 Days Annual Leave + Bank Holidays
• Professional Development Opportunities
• Private Health Care
• Employee Assistance Programme
• Generous Pension Scheme

Are you ready to make a difference?

If you’re ready to make a positive impact and develop your career within our IHMS team we’d love to hear from you!

Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.

Early applications are encouraged to avoid disappointment.

All offers will be subject to satisfactory pre-employment screening, including DBS check and references.