Phone-Based Contact Centre Advisor

Ofcom; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national communications regulator seeks a Contact Centre Advisor for a full-time position in Warrington. The role requires phone-based customer service experience and effective conflict resolution skills. You will handle consumer complaints, accurately record information, and maintain high-quality service standards. This position comes with excellent benefits, including generous holiday allowance and a flexible working environment. Join us in making communications work for everyone.

Benefits

26 days holiday + bank holidays

Flexible Allowance

Pension

Private Medical Insurance

Health Screening

Life Assurance

Income Protection Insurance

Qualifications

• Experience in handling consumer complaints and enquiries.
• Ability to express ideas clearly.
• Commitment to personal growth and learning.

Responsibilities

• Act as a first point of contact for consumers via phone.
• Assess the nature of contacts and deal appropriately.
• Record customer information accurately for reports.
• Meet and exceed business KPIs.
• Provide excellent customer service for complaints.

Skills

Phone based customer service experience

Effective conflict resolution skills

Attention to detail

Challenging quality targets

Articulating Ideas

Channeling Influence

Owning Accountabilities

Pursuing Growth

Job description

A national communications regulator seeks a Contact Centre Advisor for a full-time position in Warrington. The role requires phone-based customer service experience and effective conflict resolution skills. You will handle consumer complaints, accurately record information, and maintain high-quality service standards. This position comes with excellent benefits, including generous holiday allowance and a flexible working environment. Join us in making communications work for everyone.