Performance Manager

Apleona GmbH; City of London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading facilities management provider in the UK is seeking an experienced EMEA Performance Manager to drive the strategic and operational performance of accounts. Responsibilities include analyzing data trends, ensuring excellence in service delivery, and maintaining collaborative relationships. Candidates should have a minimum of 5 years' experience in facilities management or real estate. Competitive benefits including 25 days holiday, pension, and healthcare are offered.

Benefits

25 days holiday plus bank holidays

Company Pension

Healthcare Cover

Life assurance

Employee discounts via Perkbox

Cycle to work Scheme

Access to a virtual GP

Training & Development

Qualifications

• Minimum of 5 years' operational experience within a Facilities Management or Real Estate environment.
• Experience with formal Management Systems and Continuous Improvement methodologies.
• Strong understanding of Service Level Agreements and Key Performance Indicators.

Responsibilities

• Drive strategic and operational performance for assigned accounts.
• Analyze data to identify trends and support decision-making.
• Ensure delivery excellence and continuous improvement.

Skills

Analytical skills

Understanding of Service Level Agreements

Performance Management

Continuous Improvement methodologies

Operational experience in Facilities Management

Job description

Advert Title: Performance Manager

• Location: Homebased
• Hours: Monday – Friday, 08:30am to 17:00pm

Apleona is a UK provider of integrated facilities management. With a client base that extends across 520 UK operational sites, we employ over 1500 talented people to deliver service solutions that work for our clients. Our culture is fast paced, challenging and above all, friendly and we are looking for you to join us!

We’re currently looking to recruit an EMEA Performance Manager, to be responsible for driving the strategic and operational performance of one of our accounts, ensuring delivery excellence, continuous improvement and innovation. This role acts as the central point of truth for performance reporting and governance, fostering collaborative relationships with internal and client stakeholders to exceed contractual and strategic targets.

We’re looking for someone to be the ‘Go To’ person for all performance issues, ensuring the Key Account Director is appropriately and consistently briefed on all relevant matters; developing, tailoring and continuously improving the Systems, Data Sets and Measures that demonstrate the Account’s Operational Performance.

You will have responsibility of analyzing data and information hierarchy and realise meaningful trends and forecasts to support the continuous development of the REFM provision, while ensuring the Asset Database accurately reflects the managed asset base. We’re looking for someone that is analytical with a pragmatic approach; someone capable of identifying key trends and key points that aid management decision making through the production of efficient and concise reports.

Key Qualifications

• Minimum of 5 years’ operational experience within a Facilities Management (FM) or Real Estate (RE) Environment
• Experience of formal and auditable Management Systems and Continuous Improvement methodologies
• Have a sound understanding of Industrial Service Benchmarks in order to gauge service performance from an external perspective appropriateness
• Proven experience in Performance Management, Governance and PMO leadership within a complex service delivery environment
• Have an extensive understanding of empirical considerations with regards to the measurements of Service Delivery and Continuous Improvements within an operational environment
• Strong understanding of Service Level Agreements (SLAs), Critical Success Factors (CSFs) and Key Performance Indicators (Both Lead in and Lagging)
• Understanding and preferably have experience of Strategic derivation the models that may be employed (SWOT, P5F, BCG, BSC)

Company Benefits

• 25 days holiday plus bank holidays
• Company Pension
• Healthcare Cover
• Life assurance
• Employee discounts via Perkbox
• Cycle to work Scheme
• Access to a virtual GP and access to a health & wellbeing app
• Training & Development

Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs.

Don’t miss this opportunity, apply now!