Payments Support Engineer – Customer Tech Analyst

Applied Intuition Inc.; Theale; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A global leader in payment solutions seeks a Customer Service representative to support clients with payment inquiries. The role demands handling various queries through multiple communication channels while achieving strict service level agreements. The ideal candidate should have over 2 years in customer service, particularly in a SaaS environment, and provide excellent customer experiences. This hybrid position requires attendance in the Theale office part-time.

Qualifications

• 2+ years working in a customer services environment or within Customer success in a SaaS environment.
• Experienced in working within an omni-channel environment.
• Ability to manage cases in a fast-paced environment.

Responsibilities

• Assist customers with technical queries and provide accurate resolutions.
• Manage queries in line with service level agreements.
• Communicate technical information clearly and supportively.

Skills

Customer service skills

Technical troubleshooting

Effective communication

Multi-tasking

Teamwork

Tools

Customer Record Management software

CRM environment

ITIL methodology

Job description

A global leader in payment solutions seeks a Customer Service representative to support clients with payment inquiries. The role demands handling various queries through multiple communication channels while achieving strict service level agreements. The ideal candidate should have over 2 years in customer service, particularly in a SaaS environment, and provide excellent customer experiences. This hybrid position requires attendance in the Theale office part-time.