Payments and Fraud Analyst

Frasers Group; Shirebrook; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative retail leader based in Shirebrook seeks a Fraud Management role with a one-year fixed-term contract. The position involves handling Card Not Present transactions, investigating fraud cases, and collaborating with stakeholders. Candidates should have at least two years of relevant experience in a contact center, strong communication skills, and a keen eye for detail. This is a shift role, requiring coverage from 6 am to 9 pm. Numerous employee benefits and recognition initiatives are available.

Benefits

Free gym classes

Discounted gym memberships

Peer recognition scheme

Qualifications

• 2 years experience in a contact centre environment with exposure to fraud cases.
• Ability to manage a heavy workload and conflicting priorities.
• Positive 'can do' attitude and excellent work ethic.

Responsibilities

• Manage payments and fraud screening in the Card Not Present environment.
• Investigate potential card fraud cases and check daily documentation.
• Build relationships with key stakeholders internally and externally.

Skills

Fraud investigation

Communication skills

Attention to detail

Teamwork ability

Time management

Tools

Outlook

Excel

MS Teams

Job description

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why join us?

Our mission – we are building the worlds most admired and compelling brand ecosystem

Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, We Fear Less And Do More. Our People Are Forward Thinkers Who Are Driven To Operate Outside Of Their Comfort Zone To Change The Future Of Retail, Embracing Challenges Along The Way. The Potential To Elevate Your Career Is Massive, The Experience Unrivalled. To Be Able To Make The Most Of It You Need To Live And Breathe Our Principles

• Think without limits - Think fast, think fearlessly, and take the team with you
• Own it and back yourself - Own the basics, own your role and own the results
• Be relevant - Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

Job Description

This is a 1 year Fixed Term Contract

You will manage payments and fraud screening in the Card Not Present environment. This will include payment disputes, chargebacks along with investigating and identifying fraud. You will find patterns and inaccuracies in a multi £M of “Card Not Present” transactions, playing a key role in an integral part of our business.

• Investigate potential card fraud cases, this will entail checking daily reviews of documentation and collating evidence from internal and external sources.
• Build relationships with key stakeholders, both internally and externally.
• Looking for patterns/trends in payment activity and communicating out to the wider team
• Working as a team to implement best practice for the Group.
• Processing our Card Payment and PayPal chargebacks.
• Ensuring meticulous attention to detail when investigating cases

This is a rota based shift pattern role covering between 6am-9pm

Qualifications

• 2 years experience in a contact centre environment role with exposure to fraud cases/situations/ways of working
• Focused and fearless in approach to work
• Able to spot trends and communicate effectively to the wider team
• Capacity to work independently as well as part of a team particularly in high pressured situations
• Ability to manage a heavy workload and at times conflicting priorities as well as tracking progress on a wide range of tasks
• A positive ‘can do’ attitude and excellent work ethic
• Computer literate- Outlook, Excel, MS Team

Additional Information

Along with your benefits package we also offer a wide range of perks for our colleagues:

Reward, Recognition and Opportunities

Frasers Champion

Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.

Retail Reconnect –

In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Employee Welfare

Frasers Fit

Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust

We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What’s next?

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate a further interview stage with the Hiring Manager/wider team which will take place at our Shirebrook HQ