Patient Experience & Front Desk Specialist

NHS; St. Neots; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare provider in St Neots is seeking a Full Time Patient Services Advisor to join their busy Reception/Telephone team. The role demands experience in handling high volumes of calls and a commitment to excellent customer service. Responsibilities include assisting patients, answering queries, and managing appointments efficiently. A strong educational background and customer service qualifications are ideal. This position values teamwork and effective communication.

Qualifications

• Minimum of three years experience in a customer facing environment.
• Experience of handling high volumes of telephone calls.
• Experience of working in a busy & multi-functional team.

Responsibilities

• Answer incoming calls and deal with patient queries.
• Process appointment requests by telephone and in person.
• Facilitate effective communication for patient services.

Skills

Customer service

Communication

Teamwork

Education

Good Standard of Education

Customer Service Qualification

Tools

Systm One

Job description

A leading healthcare provider in St Neots is seeking a Full Time Patient Services Advisor to join their busy Reception/Telephone team. The role demands experience in handling high volumes of calls and a commitment to excellent customer service. Responsibilities include assisting patients, answering queries, and managing appointments efficiently. A strong educational background and customer service qualifications are ideal. This position values teamwork and effective communication.