Patient Administration Services Clerk

NHS; Birmingham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A prominent healthcare trust in Birmingham is seeking a Patient Administration Services Clerk for a part-time role in the Emergency Department. This position involves accurately registering patients, providing administrative support, and ensuring excellent communication with patients and their families. The ideal candidate thrives in a fast-paced environment, can work flexible hours, and possesses strong organizational skills. This role offers a unique opportunity for personal development within a dedicated healthcare team.

Qualifications

• Experience in a busy hospital or equivalent environment.
• Ability to work in a multi-disciplinary team.
• Willing to undertake training for the role.

Responsibilities

• Provide reception duties in the Emergency Department.
• Accurately register patients on the systems.
• Provide administrative support for Emergency Department services.

Skills

Communication skills

Teamwork

Organizational skills

Data input accuracy

Ability to work under pressure

MS Office proficiency

Education

NVQ level 2 or equivalent knowledge

GCSE English and Mathematics

Job description

Go back Birmingham Women's and Children's NHS Foundation Trust

Patient Administration Services Clerk

The closing date is 13 January 2026

This is a permanent part‑time post (17.5 hours) giving individuals an opportunity for personal development and for those who relish a challenge, keen to learn new skills within a busy complex environment, whilst working within multi‑skilled teams. A flexible working approach is essential as the Patient Admin Services Team provides 24/7 services. Applicants must therefore be flexible to cover shifts and bank holidays, including Christmas day.

Week 1 - Monday, Wednesday and Friday: 17:00 - 22:00

Week 2 - Tuesday, Thursday, Saturday and Sunday: 17:00 - 22:00

You must enjoy working within a multi‑disciplinary team, committed to working in a team driven environment and have the ability to relate to children, parents and members of the public, with an enthusiastic and conscientious approach, complemented by excellent organisational and communication skills and able to work under pressure. You must be professional at all times.

Applicants must also be willing and available to work outside of their shift pattern initially for training purposes.

Main duties of the job

This post will predominantly be based in the Emergency Department, providing reception duties outlined in the job description. You will be the first person the patient/guardians/carers meet in the Emergency Department and the main duty will be to accurately register the patients on the patient administration systems as they arrive. You will also be providing an administrative and clerical service for Emergency Department services (ensuring accurate patient information is collected for patient activity) and other areas within Patient Admin Services.

About us

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world‑class physical and mental health care for our women, children and families.

Uniting the hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world‑leading neo‑natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family‑centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas. Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care. Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0 – 25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women and Children's NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Person Specification

Professional/Managerial/Specialist Knowledge

• Demonstrable ability to use MS Office packages
• Fit and able‑bodied
• Able to lift heavy files
• Able to climb stepladder to retrieve files
• Working knowledge of Health & Safety in the Workplace legislation
• Committed to undertaking training to fulfil the requirements of the role

Personal Skills/Abilities and Attributes

• Ability to contribute to team working and to develop good working relationships
• Ability to work under limited direction
• Articulate, methodical and able to work well within a team
• Polite and self‑motivated
• Ability to concentrate frequently when inputting data and answering queries
• Able to remain calm under pressure
• Willing to learn and develop work role in line with performance development expectations
• Reliable, organised, dedicated, punctual & flexible to changing situations

Other Requirements

• Demonstrate alignment with the values and beliefs of the Trust
• Demonstrate an understanding of the practices of equality and inclusion in the delivery of this role

Qualifications

• NVQ level 2 or equivalent knowledge
• Educated to GCSE or equivalent English and Mathematics

Knowledge & Nature of Experience

• Good telephone manner
• Ability to accurately file in strict alpha/numerical order
• Previous extensive administration experience in a busy hospital or equivalent environment
• Knowledge of hospital departments
• Ability to make decisions on situations/courses of action which require analysis
• Knowledge and understanding of the Data Protection Act 1998 and patient confidentiality
• Work experience in NHS administration role or equivalent environment
• Knowledge of surveys and audits
• Work experience in a Health Records department
• Supervisory experience of junior staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Birmingham Women's and Children's NHS Foundation Trust