Parts Advisor

Ernest Doe & Sons Limited; Fakenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A retail company is seeking a customer service representative in Fakenham to assist with day-to-day inquiries about machinery parts. Responsibilities include dispatching orders and providing excellent customer service over the phone and face to face. The role requires good communication and teamwork skills, with a preference for candidates with prior experience in agriculture or retail. Additional benefits include annual leave, a pension scheme, and staff discounts. The position is full-time, 39 hours a week, with a competitive salary based on experience.

Benefits

32 days annual leave including bank holidays

Company Sick Pay Scheme

Workplace Pension

Employee Referral Bonus Scheme

Winter Flu Jab Service

Car Tyre Discount

Staff Discount in Country Stores

Death in Service Cover (2 x salary)

Qualifications

• Excellent communication and customer service skills needed.
• Experience in agricultural, horticultural, or motor industry parts is a plus.
• Ability to handle cash and card payments accurately.

Responsibilities

• Assist with customer queries about machinery parts.
• Ensure timely dispatch and accuracy of customer orders.
• Provide excellent customer service over the phone and in person.

Skills

Excellent communication skills

Knowledge of agricultural and/or horticultural parts

Excellent people skills

Good understanding of products

Retail environment familiarity

Ability to work under pressure

General computer skills

Attention to detail and accuracy

Team player

Sales motivation

Job description

Reporting directly to the Parts & Retail Manager, you will be responsible for assisting with the day-to-day queries regarding machinery parts from customers and technicians. Your role will be to ensure delivery of excellent customer service at all times by dispatching and dealing with customer orders and helping with enquiries relating to the products and services supplied by the Company either face to face or over the telephone.

Required Skills/Experience

• Excellent communication skills with the ability to deal diplomatically with customers and colleagues in a polite and professional manner
• Good knowledge of agricultural, and/or horticultural parts is advantageous, however knowledge of parts within the motor industry would also be beneficial
• Excellent people skills and enjoy working with the general public
• Good understanding of the products we sell
• Familiarity of working in a retail environment and showroom experience (desirable)
• Enjoy working in a busy atmosphere and can cope under pressure during busy periods
• Good communication skills: face to face, email and telephone
• General computer skills and familiarity with email and internet use
• Excellent numeracy and literacy skills
• Attention to detail and accuracy with numbers, handling of cash, and card payments
• A team player-capable of working alone or with other team staff
• Able to use own initiative
• Smart & presentable appearance
• Motivated by sales and targets

Job Categories: Country Store, Parts & Retail

Job Type: Permanent, Full Time

Job Location: Fakenham

Ref No: WS2272

Additional Information

Start Date: Immediate, but subject to successful candidate's notice period.

Hours: 39 hours per week basic – 8am to 5pm Monday to Thursday, 8am to 4pm Friday, Saturdays as per rota. Overtime paid at time and a half on completion of 39 hours Monday to Friday.

£Competitive, depending on experience

32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Car Tyre Discount, Staff Discount in Country Stores and Death in Service Cover (2 x salary)

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