Parts Advisor

BMW; Woolwich; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading automotive retailer in Woolwich seeks an experienced Parts Advisor to join their team. This role involves liaising with customers to identify and source parts, ensuring accurate ordering, and maintaining inventory. Candidates should have proven experience in a franchised motor-trade environment and a strong passion for customer service. The position offers a competitive salary of £30,000 plus potential OTE of £36,000, with standard working hours Monday to Saturday.

Qualifications

• Proven experience as a Parts Advisor in a motor-trade environment.
• Strong customer service skills with a passion for helping others.
• Excellent communication and interpersonal skills.

Responsibilities

• Liaise with customers to identify and source parts.
• Ensure accurate ordering and checking of parts.
• Conduct stock checks and manage inventory.

Skills

Customer service skills

Parts identification

Communication skills

Inventory management

Tools

Kerridge/Drive

ETK systems

Job description

Hedin Woolwich is looking for an experienced and motivated Parts Advisor.

Your role

If you have a passion for BMW and MINI and want to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the world’s most admired brands in automotive.

As a Parts Advisor, you’ll play a vital role in ensuring seamless operations within our parts department that supports both the workshop and a retail counter, as well as trade customers. Your expertise in identifying and ordering the correct parts will help serve both internal and external customers, consistently exceeding expectations and delivering exceptional service.

You will drive growth in all aspects of the parts business through direct selling, leveraging your knowledge of our stock, available products, and competitor offerings. Routine stock checks, proactive customer follow-ups, and strong relationships with suppliers and drivers will be integral to your success.

Salary and hours:

Basic Salary £30,000 (depending on experience) OTE £36,00 + per annum

Working hours are Monday – Friday, 8am – 6pm and Saturdays 8am – 12.30pm on a rota basis (Saturdays to be paid as overtime).

The main duties of the role include:

• Liaise with customers both on the telephone and face to face, assisting to identify and source parts
• Ensure parts are correctly ordered to specification and checked on arrival
• Follow up with customers on the progress of parts and prices
• Maintain a tidy Parts department and workstation
• Conducting stock checks, maintaining accurate inventory, and proactively managing stock levels.

Your profile

Proven experience as a Parts Advisor, preferably in a franchised motor-trade environment.

Strong customer service skills with a passion for helping others.

Proficiency in using Kerridge/Drive and ETK systems.

Excellent communication and interpersonal skills.

Must be eligible to work in the UK

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.