Parts Advisor

Alliance Automotive Group; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A global provider of automotive parts is seeking a Parts Advisor for its location in Tees Valley, England. The successful candidate will manage customer orders, upsell products, and build lasting relationships with local customers. This position offers exclusive discounts, potential bonuses, and opportunities for career progression within a leading market brand. Candidates should be organised, proactive, and possess outstanding communication skills.

Benefits

Exclusive discounts and cashback from major retailers

Opportunities for career progression

Free pension advice

Access to health and wellbeing tools

Performance-based bonus

Discount on car parts

Qualifications

• Punctual, organised, and efficient when working towards deadlines.
• Proactive and enthusiastic in customer interactions.
• Ability to demonstrate empathy towards customers.
• Professional and possess strong communication skills.

Responsibilities

• Take orders over the telephone and upsell to increase invoice value.
• Perform outbound calls to raise customer awareness and achieve higher sales.
• Build long-term rapport with local customers.
• Promote offers, discounts, and customer competitions.
• Limit credits and returns by ordering the right parts first time.

Skills

Organisational skills

Communication skills

Customer empathy

Proactive approach

Job description

NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence.

With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE-matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards. Learn more at https://linktr.ee/napaautopartsuk_ireland.

We are currently looking for a Parts Advisor to join our team.

As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.

Responsibilities

Responsibilities will include but not limited to:

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers
• Actively promote offers, discounts and customer competitions
• Limiting credits and returns by ordering and sending the right parts, first time.

To be successful in this role you will be:

• Punctual, organised, and efficient whilst working towards deadlines.
• Pro‑active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional and possess excellent communication skills.

In return we offer:

• An opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Free access to Health, Wellbeing and Financial tools.
• Potential to earn a performance based bonus, paid monthly.
• Discount on car parts

Alliance Automotive Group is an equal opportunities employer.