Location
Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT
Benefits
- Discretionary annual bonus up to 20%
- 33 days holiday, 5 flexi
- Hybrid working, up to 2 days WFH
Flexible core hours
- EV Care Scheme
- Up to 14% employer pension contributions
- Life cover up to 4x salary
- Health cash plan and gym discount up to 25%
- 20% discount at Screwfix and B&Q
Key responsibilities
- Primary contact for extended range vendors, building relationships and alignment with platform standards.
- Develop joint business plans to drive sales, improve operational performance, and expand assortment.
- Manage pricing, promotions, and visibility strategies to maximise sales and profitability.
- Onboard new sellers, ensuring adherence to policies, service levels, and compliance requirements.
- Monitor vendor KPIs (sales, margin, stock availability, fulfillment performance) and use analytics to identify improvement opportunities.
- Collaborate with vendors to create and deliver plans that boost traffic and conversion.
- Work cross‑functionally to deliver seamless seller and customer experiences across Commercial, Fulfilment, Digital, Finance, and CSC teams.
- Identify and mitigate risks related to vendor performance, compliance, and customer satisfaction.
- Escalate key risks and recommendations to line manager.
- Analyse and report vendor performance, providing regular insight and reporting to key stakeholders to demonstrate progress and service delivery.
Key KPI’s
- Margin performance: Deliver agreed margin % and promotional ROI.
- Vendor compliance: Maintain >95% compliance to policies and SLAs.
- Assortment expansion: Increase SKU count and category breadth by agreed %.
- Fulfillment performance: Ensure >98% on‑time delivery and order accuracy.
- Promotional effectiveness: Achieve uplift targets for key campaigns.
- Stock availability: Maintain >95% availability for top‑selling SKUs.
Required skills & experience
- Strategic thinking and commercial awareness.
- Relationship management and influencing.
- Analytical mindset with attention to detail.
- Experience in general merchandise categories.
- Familiarity with e‑commerce platforms and vendor performance metrics.
- Ability to manage multiple accounts and deliver against KPIs.
- Experience in account management, marketplace operations, or vendor management.
- Strong negotiation and relationship‑building skills.
- Commercial acumen with experience in trading and P&L management.
- Proficiency in Excel and analytical tools.
Application process
Apply online, complete the CV upload and any required assessments. Interviews will be via video or phone followed by an in‑store meeting if appropriate.