Participant Support Advisor – Hybrid, Health Research Impact

UK Biobank Limited; Cheadle; Hybrid; GBP 28,000; Full time

Job summary

A prominent health research organisation is seeking a Participant Contact Centre Advisor in Cheadle. This role involves providing support to participants in a groundbreaking health study and requires excellent communication and customer service skills. Candidates should have contact centre experience and be confident in using CRM systems. The position offers a comprehensive benefits package, including annual leave, a pension scheme, and opportunities for professional development. A hybrid work model will be available.

Benefits

26 Days’ Annual Leave

Holiday Buy Scheme

Birthday Leave

USS Pension Scheme

Healthcare Cash Plan

Enhanced Family Leave

Cycle to Work Scheme

Season Ticket Loan

Professional Subscriptions

Learning budget

Free On‑Site Gym

Subsidised Canteen Lunches

Free Car Parking

Employee Discounts Portal

Employee Assistance Programme

Annual Flu Vaccination

Life Assurance Cover

Qualifications

• Experience in customer service, particularly in a contact centre environment.
• Patience and empathy when interacting with diverse individuals.
• Organised approach to work.

Responsibilities

• Provide professional and courteous support to participants.
• Handle requests for information and answer queries.
• Promote ongoing engagement through calls and emails.

Skills

Excellent communication skills

Experience handling inbound and outbound calls

Confidence using a CRM system

Job description

A prominent health research organisation is seeking a Participant Contact Centre Advisor in Cheadle. This role involves providing support to participants in a groundbreaking health study and requires excellent communication and customer service skills. Candidates should have contact centre experience and be confident in using CRM systems. The position offers a comprehensive benefits package, including annual leave, a pension scheme, and opportunities for professional development. A hybrid work model will be available.