Participant Engagement Manager

Civia Health, LLC.; Birmingham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A healthcare innovator based in the UK seeks a Recruitment Operations Lead to enhance patient recruitment for clinical trials. This role demands over 5 years of experience in recruitment operations, community partnership development, and outstanding digital marketing abilities. You will build authentic community connections and improve recruitment processes while ensuring participant-centered strategies. Join a mission-driven team committed to transforming access to health research.

Benefits

Competitive pay and benefits

Training and professional development opportunities

Collaborative work environment

Qualifications

• 5+ years in recruitment operations or community engagement in clinical research or related sectors.
• Ability to identify ROI and prioritize actions.
• Experience in creating and rolling out digital marketing campaigns.

Responsibilities

• Build and maintain a scalable recruitment stack.
• Develop community partnerships for diverse recruitment.
• Monitor performance metrics and optimize marketing initiatives.

Skills

Recruitment operations

Community engagement

Digital marketing campaigns

Communication skills

Project management

Job description

Location: Remote/UK

Job Type: Full-Time

Reports to: Senior Director, Patient Recruitment

Overview

Join Us at Civia Health Civia Health is to provide large population centers access to ambulatory disease research making participation seamless, convenient, and engaging - integrating cutting-edge research within accessible, everyday spaces, to collapse the time and cost of clinical trials for our clients.

We envision a world where our communities, regardless of socioeconomic status, have seamless access to life-changing medical research, accelerating discoveries, improving health equity, and redefining the cost of developing new population health improvements.

Our team is passionate about making a real difference in people’s lives, and we’re committed to building a collaborative, fast-paced, and fun work environment.

Purpose of the Role / Responsibilities

The recruitment operations lead role blends strategic vision for recruitment, community partnership development, and participant recruitment operations to advance chronic-disease clinical trials. The role will be obsessive about meaningful action that results in recruited patients through the ownership and delivery of systems and tools that identify, qualify, and guide participants, while building authentic relationships with communities to foster trust, awareness, and participation. The role acts as both a strategic operator and a public-facing advocate with a clear focus on delivering recruited patients, ensuring recruitment processes and solutions are efficient, participant-centered, and culturally competent, and scaling community engagement initiatives that drive meaningful research participation with documented return on investment for Civia and/or partners. The role will be adept at prioritization and will apply a “do not proceed” approach to activities that do not provide documented value or ROI in recruiting patients or investing effort.

The Impact You Will Have at Civia

• Architect and maintain a scalable recruitment stack.
• Build authentic community partnerships and outreach efforts to diversify recruitment.
• Convert operational data into actionable improvements to increase conversion and retention.
• Provide a warm, participant-centered experience through both technology and human touchpoints.
• Pitch in on tactical tasks and special projects as priorities shift in a fast-growing start-up.
• Support start-up priorities and special projects, including hands-on operational tasks and participant-facing duties as business needs evolve.

What You Bring to Civia

Required

• 5+ years in recruitment operations, participant recruitment, or community engagement in clinical research or related sectors.
• Demonstrated ability to identify ROI of actions and apply clear prioritisation to generate the highest possible return.
• Lead the creation and rollout of innovative digital marketing campaigns across social media, paid advertising, email, and website channels through both B2B and B2C channels.
• Design and produce engaging digital content (graphics, video, copy) tailored to participant audiences and recruitment goals.
• Implement AI-driven solutions to streamline campaign workflows, targeting, and reporting.
• Manage external marketing vendors and collaborate closely to ensure creative and strategic alignment.
• Monitor campaign performance metrics and use data insights to optimize ongoing and future marketing initiatives.
• Collaborate with cross-functional teams to ensure messaging aligns with study protocols and participant needs.
• Drive brand consistency and digital presence to strengthen Civia’s reputation and reach.
• Excellent communication and relationship-building skills.
• Strong project management and organizational skills.
• Comfort with ambiguity and a willingness to perform participant-facing and operational tasks.
• Performing “other duties as assigned,” including low-level operational or administrative work typical of a start-up.

Preferred

• Experience in clinical trials or patient recruitment.
• Community outreach/partnership development background.
• Technical familiarity with integrations and data-hygiene best practices.

What We Offer

• The opportunity to lead initiatives to make a real impact on patient access to clinical trials.
• A collaborative, mission-driven environment with room to innovate.
• Competitive pay and benefits.
• Training and professional development opportunities.
• A chance to help shape Civia’s participant engagement approach as we grow.

Ready to Make an Impact?

• Mission with Meaning: Be part of a purpose-led team committed to health equity and real-world impact.
• Startup Energy, Proven Expertise: Work fast, adapt quickly, and help build something new; guided by seasoned professionals who’ve seen what needs to change.
• People First Culture: We care deeply about our patients, participants, and each other. Collaboration, transparency, and bold, straight-talking are core to how we work.
• Invested in Your Growth: We don’t just hire for today; we’re building the leaders and changemakers of tomorrow.

If you’re ready to be part of something meaningful—and work with people who care deeply about doing good work—apply today by submitting your resume and cover letter to the link above. We’re excited to learn more about you!