Part-Time Multichannel Customer Service Advisor (Weekend)

Screwfix Direct Ltd; Yeovil; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail company is seeking motivated Customer Service Advisors to provide exceptional service across various channels in Yeovil. This part-time role (16-30 hours) requires working weekends. Ideal candidates are empathetic, articulate, and have a passion for customer service, with relevant prior experience preferred. The position offers a competitive hourly rate and various employee benefits.

Benefits

28 days’ holiday, increasing with service

Award-winning pension scheme

20% discount with Screwfix and B&Q

Discounted healthcare and life cover

Company share save scheme

In-house training and development

Ongoing structured training for career progression

Qualifications

• Proven capability to deliver the highest levels of customer service.
• Previous experience in a customer service environment is essential.
• Confident decision-maker in customer service scenarios.

Responsibilities

• Delivers exceptional customer service across all contact types.
• Resolves customer issues end-to-end, including order tracking and refunds.
• Manages complaints independently and ensures positive outcomes.

Skills

Customer service

Problem-solving

Communication

Teamwork

Microsoft Office

Job description

A leading retail company is seeking motivated Customer Service Advisors to provide exceptional service across various channels in Yeovil. This part-time role (16-30 hours) requires working weekends. Ideal candidates are empathetic, articulate, and have a passion for customer service, with relevant prior experience preferred. The position offers a competitive hourly rate and various employee benefits.