Part-Time Customer Experience Specialist

William Hill PLC; Falkirk; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading betting company is seeking a part-time Customer Service Representative to provide excellent customer service in their shops. Responsibilities include welcoming customers, processing bets, and assisting with inquiries. Ideal candidates will be 18+, have great interpersonal skills, and a passion for customer service. The role offers competitive benefits and opportunities for career development.

Benefits

Annual pay review and bonus scheme

28 days holiday annually (pro rata)

Paid birthday day off

Subsidised travel for London roles

Pension plan with a 4% match

Perks and discounts with high street shops

Qualifications

• Must be 18+ years old.
• Passionate about delivering great customer service.
• Strong interpersonal skills to engage with diverse customers.

Responsibilities

• Welcome customers with a friendly face.
• Process bets and assist with customer queries.
• Help customers use betting terminals.
• Build relationships and provide excellent customer service.
• Champion safer gambling at all times.

Skills

Customer service skills

Interpersonal skills

Empathy

Job description

A leading betting company is seeking a part-time Customer Service Representative to provide excellent customer service in their shops. Responsibilities include welcoming customers, processing bets, and assisting with inquiries. Ideal candidates will be 18+, have great interpersonal skills, and a passion for customer service. The role offers competitive benefits and opportunities for career development.