Part-Time Customer Experience Associate, Retail Betting

William Hill PLC; Kirkcaldy; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known betting company located in Scotland is looking for a part-time Customer Service Representative. You will engage with customers, process bets, and provide an excellent overall experience. Candidates should possess strong interpersonal skills and a passion for customer service. With a variety of shifts and competitive perks such as an annual bonus and training opportunities, this role promises a supportive and rewarding career path in a dynamic environment.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday (pro rata)

Paid birthday day off

Subsidised travel

Pension plan (up to 4%)

Perks and discounts

Training and development opportunities

Qualifications

• Passion for delivering great customer service.
• Ability to engage with customers from all walks of life.
• Age 18+ (it’s a legal requirement).

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers demonstrate how to use betting terminals.
• Building relationships with our customers and providing excellent customer service.
• Championing safer gambling at all times.

Skills

Excellent customer service

Strong interpersonal skills

Empathy

Job description

A well-known betting company located in Scotland is looking for a part-time Customer Service Representative. You will engage with customers, process bets, and provide an excellent overall experience. Candidates should possess strong interpersonal skills and a passion for customer service. With a variety of shifts and competitive perks such as an annual bonus and training opportunities, this role promises a supportive and rewarding career path in a dynamic environment.