Part-Time Branch Experience Advisor (Coleraine)

Santander UK plc.; Derry/Londonderry; On-site; GBP 24,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Advisor for their Coleraine Branch. This 12-month fixed-term contract involves acting as the first point of contact for customers, assisting with transactions and building relationships. Candidates must have proven customer service skills, effective communication, and a desire to excel in service. Benefits include a starting salary of £24,000 plus additional cash allowance, 25 days holiday, pension contributions, and health care options. This role offers opportunities for professional growth and flexibility in working hours.

Benefits

Starting salary of £24,000

Annual cash allowance of £500

25 days holiday plus bank holidays

Voluntary health-care benefits

Pension contributions

Mental health support options

Global growth opportunities

Volunteering opportunities

Qualifications

• Proven ability to deliver outstanding customer service either face-to-face or by telephone.
• Effective communication skills to truly understand customers’ needs.
• Desire to go above-and-beyond for customers.
• Team-working skills with a flexible, can-do approach.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.

Skills

Outstanding customer service skills

Effective communication skills

Team-working skills

Flexibility and adaptability

Job description

A leading financial institution is seeking a Customer Experience Advisor for their Coleraine Branch. This 12-month fixed-term contract involves acting as the first point of contact for customers, assisting with transactions and building relationships. Candidates must have proven customer service skills, effective communication, and a desire to excel in service. Benefits include a starting salary of £24,000 plus additional cash allowance, 25 days holiday, pension contributions, and health care options. This role offers opportunities for professional growth and flexibility in working hours.