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A top law firm in Manchester is seeking an administrative support professional to assist with data management and client services. This role demands accuracy and the ability to work well under pressure. Ideal candidates will demonstrate strong communication skills and a genuine interest in supporting claimant cases. The firm promotes a supportive culture and offers a hybrid work policy, competitive benefits including 29 days holiday and private medical insurance.
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Department:
UK & International Group Litigation
Location:
Manchester
Contract type:
permanent
About the team
• The team is currently pursuing a group action on behalf of claimants in respect of alleged defective diesel particulate filter systems.
• The team is led by Olly Holland and managed day to day by Renée Wright.
About the role
• This will be an administrative-heavy role and the successful applicants would need to demonstrate a proven ability to manage data accurately and provide efficient support to our clients and the wider team.
• The ability to work under pressure and well within a team is crucial.
Overall purpose for this role
• To provide a reliable and efficient support service for clients and assist with general administration of group claims;
• To assist the firm in achieving its stated professional and commercial objectives;
• To undertake a wide variety of paralegal and administrative tasks as set out below.
Main duties and responsibilities
Case management
• To effectively manage the data in respect of our group claims and ensure that accurate information and instructions are obtained from clients, accurate records are maintained and that all files are kept up to date.
• Assist the solicitor/ team in all aspects of litigation including preparation of correspondence/ documents, dealing with funding issues, preparing for court hearings / trial / settlement, instruction of experts, disclosure review, quantification of claims, costs assessment/ negotiations.
• To pay attention to detail and ensure accuracy of work.
• Supporting the research and development of new areas of practice for the firm.
• In the absence of supervising fee-earner, ensure that urgent matters are referred to appropriate personnel.
• To ensure that all work is conducted in compliance with internal policies, SRA rules and the Civil Procedure Rules.
Client/ 3rd party management
• Communicate with clients/ other parties as and when necessary in a professional, courteous and efficient manner;
Document/ data management
• Ensure documents and copies of correspondence are kept up to date and filed;
• Ensure accuracy when updating client information on the relevant databases;
• Ensure database information is updated and maintained in accordance with instructions and in line with relevant processes;
• Open new files and close old files as required;
• Importing/ maintaining client data to a case management system in accordance with instructions and relevant processes; and
• Document reviews.
Any other tasks as might from time to time be required including general administrative support.
Person specification
• Genuine interest in working with a leading claimant law firm and passionate about providing access to justice to all;
• Ability to manage own workload in a busy environment to a consistently high standard and timely manner and proactively report to supervisors on the progressing of tasks where necessary;
• Demonstrable understanding of and commitment to client care;
• Proven ability to communicate accurately, clearly and concisely, both verbally and in writing with a wide range of clients and various stakeholders;
• Ability to work with, understand, analyse, and prepare large data sets;
• Experience in dealing with clients sensitively and managing difficult conversations;
• Proven ability to work under own initiative and also contribute to a team environment;
• Proficient user of Microsoft Office, with experience of Excel, Practice / Case Management Systems and electronic disclosure review platforms;
• Ability to work well under pressure; and
• Met or exceeded KPIs consistently over the last 12 months (including time recording).
Desirable
• Experience in or knowledge of any of these areas will be an added advantage: consumer law, human rights, group claims/class actions, automotive engineering.
About Leigh Day
We are a top 100 law firmcommitted to claimant-only cases, ensuring that individuals have the same access to justice as the UK Government and large corporations. We're not afraid to take on difficult and challenging cases involving medical negligence, serious personal injuries, discrimination in the workplace, defective products and human rights abuses in this country and overseas.
29 days' holiday per annum inclusive of 4 days' compulsory leave to be taken during the Christmas office closure, plus all public and bank holidays; two weeks' of working elsewhere; contributory pension scheme; life assurance (4 times annual salary); private medical insurance; interest free season ticket loan; childcare vouchers; cycle to work scheme; electric vehicle scheme. Our hybrid working policy for full-time employees is three days in the office and two at home, and we also offer free breakfast and lunch every day for those coming into to the office.
We also have annual social activities and genuinely pride ourselves on having a supportive and friendly culture.
Commitment to equality, diversity, and inclusion
Leigh Day is committed to the principles of equality, diversity, and inclusion. We value the diversity of our colleagues, our clients and the third parties with whom we work. We seek to create an environment where everyone feels included and valued for their unique characteristics, skills and abilities and supported in their needs and responsibilities.
We welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. Please let us know if you would like to discuss any reasonable adjustments at any stage of the application or recruitment process. There is an option to detail this on your application form, however, please just get in touch should you wish to discuss this prior to formally submitting an application. Please note all conversations or disclosures are treated in the strictest confidence.
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