Overdue Account Support Specialist (Mon-Fri)

Marston Holdings Limited; Rochdale; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading field services provider is seeking a Customer Contact Agent in Rochdale. This role involves delivering exceptional customer service and managing repayment negotiations for overdue accounts. The ideal candidate will excel in high-pressure situations and have strong communication skills. This is a full-time temporary position for 9 months, providing opportunities for professional development and a supportive work environment with various employee benefits including health plans and generous leave.

Benefits

Free onsite parking

Enhanced Maternity and Paternity Package

25 days annual leave plus bank holidays

Health Cash Plan

Discounts on shopping and travel

Qualifications

• Calm under pressure with excellent communication skills.
• Passion for helping others and delivering high-quality service.

Responsibilities

• Deliver high standards of customer service.
• Manage resolution and repayment negotiations for overdue accounts.

Skills

Experience of handling and resolving difficult situations

Ability to handle high volume calls efficiently

Good understanding of Microsoft Office Applications

Excellent phone manner

Strong time management and organisational skills

Utilities knowledge

Job description

A leading field services provider is seeking a Customer Contact Agent in Rochdale. This role involves delivering exceptional customer service and managing repayment negotiations for overdue accounts. The ideal candidate will excel in high-pressure situations and have strong communication skills. This is a full-time temporary position for 9 months, providing opportunities for professional development and a supportive work environment with various employee benefits including health plans and generous leave.