Outpatient Experience Clerk — Part-Time (20h/wk)

NHS; Swindon; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Patient Experience Clerk to join the team. The role involves delivering exceptional service in outpatient clinic administration, ensuring efficient appointment booking, and maintaining patient records. Candidates should possess GCSEs in Maths and English, alongside strong administrative and customer service skills. This position offers a salary of £24,937 to £26,598 per annum, pro rata, with a commitment to professional development.

Qualifications

• Evidence of continuing professional development.
• Willingness to undertake NHS IT system training.

Responsibilities

• Manage outpatient appointments aligning with performance targets.
• Check and update patient demographics during clinic attendance.
• Maintain follow-up patient wait lists and validate information.

Skills

Excellent customer service skills

Administrative experience

Understanding of outpatient services

Education

GCSE 3 or above including Maths and English

Job description

A leading healthcare provider in the UK is seeking a Patient Experience Clerk to join the team. The role involves delivering exceptional service in outpatient clinic administration, ensuring efficient appointment booking, and maintaining patient records. Candidates should possess GCSEs in Maths and English, alongside strong administrative and customer service skills. This position offers a salary of £24,937 to £26,598 per annum, pro rata, with a commitment to professional development.