Outlet Team Leader – Retail Beauty & Customer Experience

The Body Shop; Bridgend; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading ethical beauty brand seeks an aspirational leader to support the Store Management team in delivering retail excellence and engaging customer experiences. Responsibilities include handling customer concerns, supporting the store layout, and coaching the team to drive customer engagement. The ideal candidate has a passion for beauty, strong communication skills, and the ability to multitask. This position offers comprehensive onboarding, staff discounts, and opportunities for personal growth within the company.

Benefits

50% staff discount on regular products

Paid volunteer days

Opportunities to grow within the Brand

Qualifications

• Experience in a customer-facing role and a genuine passion for beauty and the retail industry.
• Strong interpersonal skills to build rapport with customers and provide appropriate solutions.
• Ability to multitask, manage time, and work flexible hours.

Responsibilities

• Support the Store Management team in driving store excellence.
• Handle customer concerns efficiently and effectively.
• Shape a customer-focused store experience.

Skills

Customer service skills

Interpersonal skills

Communication skills

Problem solving

Operational skills

Multitasking

Job description

A leading ethical beauty brand seeks an aspirational leader to support the Store Management team in delivering retail excellence and engaging customer experiences. Responsibilities include handling customer concerns, supporting the store layout, and coaching the team to drive customer engagement. The ideal candidate has a passion for beauty, strong communication skills, and the ability to multitask. This position offers comprehensive onboarding, staff discounts, and opportunities for personal growth within the company.