Order Deployment and Shipping Senior Lead

Patron; Glasgow; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading spirits company in Glasgow is seeking a talented leader to oversee their Order Deployment and Shipping & Documentation team. This role demands strong people management skills and a customer-centric approach, ensuring operational efficiency and compliance in the management of premium Whisky and Gin brands. The ideal candidate will thrive in a high-performance culture and demonstrate a capacity for innovation and continuous improvement in service delivery.

Benefits

Competitive Pay Package

Flexible work arrangements

Access to E-learning Platforms

Travel Discounts

Medical and Life Insurance

Qualifications

• Excellent communication, organisation, and attention to detail are essential.
• Ability to build a high-performance culture.
• Experience managing diverse teams.

Responsibilities

• Lead and develop Order Deployment and Shipping & Documentation team.
• Oversee end to end order-to-ship execution.
• Monitor service metrics including OTIF and OFR.
• Manage cost control within agreed budgets.
• Drive adoption of new processes and ways of working.

Skills

Strong team leadership

Customer service orientation

Knowledge of logistics execution

Planning and coordination skills

Analytical skills

Effective communication

Problem-solving skills

Continuous improvement mindset

Education

Experience in Spirits industry or related FMCG

Job description

Create end-to-end visibility and ownership that markets can rely on, ensuring orders are executed accurately, compliantly, and on time from deployment through shipment and customs documentation. The successful candidate will be a strong people leader, who through their team will ensure consistent delivery of customer commitments while balancing service excellence, cost efficiency and cash performance. With a customer-centric and market-focused mindset, the role strengthens operational reliability, documentation accuracy, and drives continuous improvement. Ultimately building and protecting market and customer trust and enabling exceptional business performance.

The role is based in the UK supply centre, located in Glasgow. The supply centre is one of five globally and manages all operational and supply activity for their brands. The supply centre in Glasgow is responsible for managing the Bacardi portfolio of Whisky and Gin brands.

ABOUT YOU

To be successful in this role, you will need strong people management skills and the ability to build a collaborative, high-performance culture. You should be able to multi-task in a fast-paced environment, lead by example. Excellent communication, organisation, and attention to detail are essential, along with the confidence to challenge decisions and demonstrate a true Founder’s mentality.

ARE YOU READY TO EMBARK ON YOUR NEXT MOVE?

• Do you dare to be different?
• Are you willing to question, challenge and innovate in pursuit of excellence?
• Can you work collaboratively and inspire others?
• Are you ready to make your mark?

Don Facundo Bacardí revolutionized the world of rums. As the cocktail industry continues to flourish every day, we strive to follow his legacy and delight the most demanding in the industry - our consumers! That’s where you come in!

RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

People & Team Management

• Lead and develop Order Deployment and Shipping & Documentation team. Provide clear direction and strong leadership, fostering a high-performance culture.
• Set objectives, manage performance and attendance, and deliver coaching and development plan, building capability and engagement.
• Build skills flexibility to ensure operational coverage and resilience, across a 24/6 operational environment.
• Foster a customer-focused, accountable, and collaborative team culture, for serving markets to deliver optimised service to customers and consumers.
• Maintain team engagement, ownership, collaboration, and continuous improvement, encourage a proactive mentality.

Order Deployment, Shipping & Customs Documentation

• Oversee end to end order-to-ship execution, ensuring visibility, prioritisation, and timely issue resolution.
• Ensure market requirements are delivered accurately and on time, balancing service, cost, and cash outcomes.
• Own governance of end to end order to ship execution SOPs, ensure clarity, requirements and training through well-defined and maintained in SOPs.
• Set and monitor standards for customer, market, and logistics communications.
• Coordinate with the rest of Planning & Logistics team, and 4PL partner to align deployment and despatch with supply plans and market priorities.
• Ensure robust controls across order receipt, shipment planning, PGI execution and documents issuance, and physical alignment between physical shipments and system records.
• Ensure quality & compliance outcome on the creation and issuance of all documentation, timely, accurate, compliant internally and externally
• Collaborate with Customs & Excise and IT teams to manage documentation, regulatory, and system changes, ensuring impacts are clearly defined and trained across the team.
• Create manage POs and related invoices, in line with budget and finance controls.
• Identify, manage, and escalate supply and execution risks.

Service Performance, KPIs & SLAs

• Oversee service metrics including OTIF and OFR, ensuring quality standards are maintained, taking appropriate action if required.
• Maintain SLA documentation in line with Bacardi BOS standards.
• Review KPIs to identify trends, risks, and improvement opportunities.
• Communicate performance clearly to internal stakeholders.

Cost, Cash & Stock Management

• Monitor shipment execution and stock deployment to support Cash Conversation Cycle and working capital and budget targets.
• Manage cost control within agreed budgets, ensuring variances are identified, understood, and addressed.
• Ensure operational decisions balance service, cost efficiency, and cash impact
• Support cost optimisation initiatives across logistics, stock management on transfers, part pallets and slow-rotation stock and order deployment.
• Lead continuous improvement and project initiatives across Order Deployment, Logistics, and Documentation to improve reliability, accuracy, customer service, and operational efficiency.
• Drive adoption of new processes, tools, and ways of working, embedding standardisation, compliance, best practice, and a strong continuous-improvement mindset, including disciplined root cause analysis and closure of corrective actions.
• Deliver measurable business outcomes, ensuring improvement and new projects are well planned, resourced, and executed with clear service, cost, and efficiency benefits.

SKILLS

• Strong team leadership and people management, with the ability to develop, coach, and motivate high-performing teams.
• Deep customer service orientation, delivering reliable outcomes to markets for customers and consumers.
• Knowledge of order deployment, logistics execution, shipping, and customs documentation.
• Planning, coordination, and organisational skills to manage multiple priorities effectively.
• Analytical skills to create KPIs, identify trends, and implement corrective actions.
• Effective communication and stakeholder management across functions and levels. Engages effectively with individuals and groups, translating complex information clearly and persuasively.
• Problem-solving and risk management, including escalation and resolution.
• Ability to balance service, cost, and cash in operational decisions.
• Knowledge of compliance, export, and regulatory requirements.
• Continuous improvement mindset, with experience identifying opportunities, implementing process improvements, and driving operational efficiency.
• Hands‑on experience with shipping systems, ERP systems, and PGI processes

PERSONAL QUALITIES

• Customer‑focused: prioritises customers and consumers needs in decision‑making, ensuring exceptional service and satisfaction.
• Accountable and results‑oriented: takes ownership, drives delivery, and embraces a Founder’s mentality.
• Collaborative and inclusive: builds strong relationships, works seamlessly across teams and functions, and promotes a sense of belonging.
• Adaptable and resilient: navigates change, ambiguity, and competing priorities with confidence.
• Honest, reliable, and trustworthy team leader who fosters learning and continuous improvement.
• Excellent communicator with strong numeric and literacy skills.
• Attention to detail: ensures accuracy, compliance, and operational reliability.
• Lives the 3F values – Fearless, Founder’s Mentality, Family.
• Willingness to travel to other sites when required.

PREFERRED EXPERIENCE

• Strong People Management Skills and managing diverse teams.
• Experience in Spirits industry or related FMCG.

leadership agility

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
• Self‑Awareness: You have high levels of self‑awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
• Results Agility: You demonstrate consistent delivery of results in first‑time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility:You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity.

At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well‑being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

Compensation, Paid Time Off & Retirement

• Competitive Pay Package
• Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
• Retirement/Pension Plan
• Medical, Critical Illness, and Life Insurance
• Employee Assistance Programs
• Best‑in‑class, family‑friendly, and inclusive leave policies

Additional Benefits

• Flexible work arrangements (depending on role/office/site location)
• Access to E‑learning Platforms and Career Development programs
• Travel Discounts ( i.e., hotel and car rental)
• And much more!

The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.

Be a Part of Our Culture Our Culture

BE Fearless

We empower our teams to question, challenge and innovate.

This means adopting an agile mindset, being comfortable with trying new things and taking risks, without being reckless.

BEHAVE LIKE Family

We treat each other, and our communities, like family. Always.

We are all ‘Primos’ (Spanish for cousins) at Bacardi. Being part of the family gives you the support you need to be the best you can be.

The spirit of entrepreneurship is at the heart of everything we do.

Everyone at Bacardi sees this business as their own. We do the right thing for the business and take accountability for our work.

Life Inside Bacardi

Be Fearless, act like a Founder.

Follow our Primos on their journey to success. Where did they start and what’s it like to work for Bacardi? You too can be part of our story.