Oracle EPM Cloud Specialist - Client Success

Huron Consulting Group; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global consulting firm is seeking an Oracle EPM Support Specialist to provide exceptional managed services for Oracle EPM Cloud clients. This hybrid role requires a minimum of 6 years in Oracle Support Services with a focus on EPBCS and PCM. You will help address client issues, maintain satisfaction, and monitor service performance while collaborating with cross-functional teams. The ideal candidate will possess strong problem-solving abilities and a passion for client success.

Benefits

Medical, dental, and vision coverage

401(k) plan with employer match

Paid Time Off policy

Wellness Program

Qualifications

• Minimum 6 years of experience in Oracle Support Services or similar roles.
• Proven expertise in Oracle EPM, specifically with EPBCS and PCM.
• Understanding of US and Canada consolidation functions.

Responsibilities

• Assist in day-to-day operations of managed services, ensuring timely resolution of client issues.
• Maintain strong relationships with clients, understanding their needs and ensuring satisfaction.
• Monitor service performance metrics and assist in implement strategies for improvement.

Skills

Client-focused mindset

Strong problem-solving ability

Excellent communication

Education

At least one certification (Level 2 Support)

Tools

Oracle EPM

Data modeling

ETL processes

Job description

A global consulting firm is seeking an Oracle EPM Support Specialist to provide exceptional managed services for Oracle EPM Cloud clients. This hybrid role requires a minimum of 6 years in Oracle Support Services with a focus on EPBCS and PCM. You will help address client issues, maintain satisfaction, and monitor service performance while collaborating with cross-functional teams. The ideal candidate will possess strong problem-solving abilities and a passion for client success.