Optics Retail Assistant - Help Customers Find Eyewear

Redefined; Richmond; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading optical retailer in Richmond is seeking a Retail Assistant who will play an essential role in delivering excellent customer service. You will interact with customers to help them find eyewear solutions and participate in essential pre-screening activities for eye tests. The ideal candidate will be passionate about customer care and eager to learn through a structured training program. This role offers diverse responsibilities from operational tasks to providing aftercare support.

Benefits

Discretionary quarterly bonus

Generous employee discounts

Clinical and Non-Clinical Career development opportunities

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme including holiday buying and discounted gym membership

Access to free, 24/7 counselling and support

Qualifications

• Excellent communication skills to build relationships with customers.
• Willingness to participate in training programs.

Responsibilities

• Order and dispense glasses and contact lenses.
• Support with eye-tests and pre-screening activities.
• Provide aftercare support through repairs and adjustments.
• Complete operational and administrative tasks associated with prescriptions.
• Maintain shop floor standards.

Skills

Passion for customer care

Desire to learn

Job description

A leading optical retailer in Richmond is seeking a Retail Assistant who will play an essential role in delivering excellent customer service. You will interact with customers to help them find eyewear solutions and participate in essential pre-screening activities for eye tests. The ideal candidate will be passionate about customer care and eager to learn through a structured training program. This role offers diverse responsibilities from operational tasks to providing aftercare support.