Optical Retail Assistant: Patient Care & Diagnostics

Specsavers; Glenrothes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading optical retailer in Glenrothes is seeking a Customer Care Assistant to join their team. The role involves providing outstanding customer care, performing diagnostic procedures under the supervision of an optometrist, and ensuring compliance with protective guidelines. Exceptional communication skills and a willingness to seek guidance are essential for success. This position offers a competitive hourly wage and various employee benefits, fostering career development in the optical field.

Benefits

Salary- £10 - £12.21 per hour

Working hours- 37.5 (including weekends)

Pension scheme with employer contribution

Specsavers Perks for discounts

WeCare employee support service

Complimentary Headspace app subscription

Eyecare and hearcare discounts

Qualifications

• Ability to provide excellent customer care in all care pathways.
• Capable of performing diagnostic and pre-assessment procedures under supervision.

Responsibilities

• Provide clear explanation of the appointment to the customer.
• Ensure all data protection and regulatory rules are followed.
• Complete diagnostics while adhering to IPC and PPE guidelines.

Skills

Excellent customer communication skills

Confident to seek guidance and support when needed

Job description

A leading optical retailer in Glenrothes is seeking a Customer Care Assistant to join their team. The role involves providing outstanding customer care, performing diagnostic procedures under the supervision of an optometrist, and ensuring compliance with protective guidelines. Exceptional communication skills and a willingness to seek guidance are essential for success. This position offers a competitive hourly wage and various employee benefits, fostering career development in the optical field.