Optical Assistant

Experienceguildford; Guildford; On-site; GBP 25,000 - GBP 29,000; Full time

Job summary

A leading optical retail store in Guildford is seeking an Optical Assistant to enhance customer experience and provide exceptional service. Ideal candidates will have previous customer service experience, preferably in an optics setting. Responsibilities include creating a welcoming atmosphere, utilizing knowledge of products, and collaborating with a close-knit team. This role offers a competitive salary, excellent training, and a range of employee benefits, including a bonus structure and employee support services.

Benefits

Salary range of £25,500 to £28,500

37.5 hours per week over 4 days

Bonus for meeting store targets

Pension scheme with employer contribution

Specsavers Perks discounts

Employee support service (WeCare)

Complimentary Headspace app subscription

Eyecare and hearcare discounts

Additional paid day off on birthday

Enhanced family leave and company sick pay

Qualifications

• Previous experience in a fast-paced customer service environment.
• Experience in optics business is preferred.
• Basic knowledge/experience of optical and/or Audiology terminology.

Responsibilities

• Create an outstanding store environment for customers.
• Utilize passion for the Specsavers brand and products.
• Support the team in delivering exceptional service.

Skills

Customer service skills

Experience in optics business

Basic knowledge of optical terminology

Job description

So, you’re a proactive people person ready to be the friendly face our stores need? Sounds like you’d be a great fit here. So, if you’ve had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you.

As an Optical Assistant, you’ll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team.

Our store

Located in the heart of Guildford, our Specsavers store is a vibrant and welcoming environment where customer care and clinic excellence come first. We offer a full range of optical and audiology services, supported by the latest technology and a highly skilled team. The store is well-connected, with excellent transport links and a strong local reputation for delivering exceptional service.

**Our team **

At Guildford Specsavers, we’re more than just a store – we’re a close-knit team passionate about delivering outstanding eye and ear care. From our welcoming front-of-house colleagues to our expert optometrists and dispensing specialists, everyone plays a vital role in creating a great experience for our customers.

**What’s on offer?**

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Salary range is £25,500 to £28,500 dependant on experience.
• 37.5 hours per week (over 4 days) with alternate weekends.
• Bonus if store targets are met
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we’re looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant. These include:

Previous experience in a fast-paced customer service environmentExperience in optics businessBasic knowledge/experience of optical and/or Audiology terminology

Find out more

If you’ve got all these skills, we’d love for you to apply.